Director, Product Management – Platform Language 

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Director, Product Management – Platform Language 

We are a group of passionate product managers focused on delivering a world class platform as part of Genesys Cloud. As part of the core platform team, we are seeking a highly motivated and results-oriented Director to lead the evolution of localization and internationalization capabilities across our products. 
 
Our vision is to deliver a seamless, inclusive, and intuitive multilingual experience for every user and customer, regardless of geography, native language, or dialect. We aim to build foundational language capabilities that scale globally, support regional compliance and accessibility requirements, and drive user engagement across all international markets.  

As a Product Director, you will serve as the central point of ownership for the platform's language capabilities. You will work cross-functionally with engineering, UX, product, sales, and customer success teams to define the roadmap, drive execution, and continuously improve the way we support language across the product portfolio. 

Key Responsibilities: 

• Own and drive the end-to-end product strategy for platform language capabilities, including localization, internationalization, and multilingual support 

• Serve as the central point of contact and subject matter expert across the organization for all language-related platform initiatives 

• Define and manage the language roadmap across the platform, prioritizing based on business impact, customer need, and technical feasibility 

• Design and improve multi-language support across platform workflows — including seamless switching between agents and customers in different languages 

• Define and monitor language quality metrics, ensuring translations are fit-for-purpose, culturally appropriate, and consistent across use cases 

• Maintain and improve language completeness across UI, voice, AI, and documentation surfaces 

• Establish benchmarks for language quality, performance, and adoption — including measurement frameworks, referenceability, and success criteria 

• Define and continuously improve the process and velocity for enabling new languages, across UI, static text assets (STA), and AI/LLM-driven experiences 

• Evaluate and incorporate regional localization requirements, including date/time formats, currency symbols, number formats, and address conventions 

• Serve as the primary point of contact for sales and customer success teams regarding language-related customer questions, escalations, and support 

• Drive analysis and competitive benchmarking (CI), identifying gaps and opportunities in comparison with competitors 

• Conduct market and regional research to assess language requirements and user expectations in new geographies 

• Explore and evaluate emerging language technologies, tools, and methodologies, including machine translation, LLMs, and hybrid models 

• Track and tag language capabilities against revenue and pipeline data to inform prioritization and market opportunities 

• Collaborate with reporting teams to improve language affinity tracking and visibility within product analytics 

• Investigate ways to scale localization and translation capacity, improving efficiency and throughput 

• Act in both a Product Manager and Project Manager capacity, ensuring alignment and execution across multiple internal stakeholders 

• Coordinate across product, engineering, UX and regional teams to align and integrate all language-related efforts consistently across the platform 

Minimum Requirements: 

• Bachelor’s degree in computer science, Engineering, Linguistics, or related field 

• 7+ years of product management experience or relevant technical role 

• Experience with localization/internationalization, multilingual UX, or regional product strategy 

• Familiarity with L10n/I18n frameworks, translation management systems, Unicode standards 

• Strong technical aptitude to collaborate closely with engineering 

• Excellent written and verbal communication skills 

• Proven ability to deliver cross-functional projects on time and with impact 

• Self-starter with strong analytical skills and attention to detail 

Desirable Skills: 

• Experience supporting platform-scale localization for SaaS or enterprise products 

• Knowledge of accessibility standards and cultural nuances in UI/UX 

• Background working with vendors or teams focused on translation, natural language processing (NLP), or voice technologies 

• Passion for building inclusive, user-centered products for a global audience 

• Experience benchmarking and analyzing competitors' localization capabilities 

• Experience interacting with customers and partners 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity emp