Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Professional Services Project Manager – Riyadh, Saudi Arabia

Overview

The Professional Services (PS) Project Manager for the Middle East & Turkey region (based in Riyadh) is a key member of the regional delivery team, responsible for leading the implementation and delivery of Genesys projects across diverse customers and industries.

This role demands strong project management expertise, an understanding of customer business drivers, and the ability to align delivery execution with customer success outcomes—ensuring adoption, value realization, and driving expansion opportunities.

At Genesys, we live by our values: Go Big, Fly in Formation, and Embrace Empathy. As a PS Project Manager, you’ll embody these principles—driving transformational results for customers, collaborating seamlessly across teams, and leading with empathy to deliver Experience as a Service.

Key Responsibilities

• Lead the end-to-end delivery of complex and strategic Genesys solution projects, ensuring successful delivery on time, within budget, and with exceptional customer satisfaction.

• Serve as the primary customer interface, managing expectations, scope, risks, financials, schedules, and resources throughout the project lifecycle.

• Align project delivery with customer success objectives—focusing on adoption, measurable business value, and identifying expansion opportunities.

• Drive effective change management within projects, ensuring smooth transitions and high user acceptance.

• Apply standard Professional Services methodologies and governance processes for planning, execution, and reporting.

• Maintain transparent communication with internal stakeholders including Sales, Customer Success, Support, and Pre-Sales to ensure coordinated execution and customer alignment.

• Monitor and manage project financial performance, including forecasting, margin control, and revenue recognition.

• Build strong relationships with key customer stakeholders and act as a trusted advisor throughout the delivery lifecycle.

• Support account growth by identifying and influencing opportunities for add-on services or continuous improvement initiatives.

• Champion a collaborative culture of excellence, empathy, and teamwork across the regional PS organization

Minimum Requirements

• Education & Experience: 

  Bachelor’s Degree in Engineering, Business, Management, or equivalent field with 8+ years of relevant project management experience; OR 

  Master’s Degree with 3+ years of relevant experience.

• Proven track record of delivering complex IT or Contact Center transformation projects, ideally in CX, telecommunications, cloud, or CRM environments.

• Strong experience in managing multi-stakeholder engagements and cross-functional delivery teams.

• Solid understanding of project financials (budgeting, forecasting, revenue recognition).

• Exceptional communication, negotiation, and stakeholder management skills in both English and Arabic.

• Ability to thrive in a fast-paced, multicultural environment and deliver under pressure.

• Proficiency in MS Project, MS Office suite, and other project management or collaboration tools.

Desirable Skills & Certifications

• Project Management Certification: PMP, PRINCE2, or equivalent.

• Genesys Cloud Certification: e.g., Genesys Cloud Professional.

• Familiarity with Genesys CX solutions or similar cloud-based contact center platforms.

• Experience with Agile delivery approaches or hybrid project environments.

What We Value

• Go Big: Bring ambition, creativity, and drive to deliver exceptional results for customers and the region.

• Fly in Formation: Collaborate seamlessly with teams across functions to achieve shared goals.

• Embrace Empathy: Lead with understanding—toward customers, partners, and teammates—to foster trust and long-term relationships.

Location & Travel

• Base: Riyadh, Saudi Arabia

• Travel: Occasional travel across the GCC region may be required for project delivery and customer engagements.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.