Account Executive - Named Account Expansions, Banking & Public

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Account Executive, Named Account Expansions, Banking & Public – Switzerland

Are you a motivated and result-driven sales executive ready to drive expansions for Genesys in the Banking and Public sectors in Switzerland?

If you’re passionate about customer experience (CX), skilled in enterprise software sales, and thrive on developing deep understanding of named accounts and expansion business opportunities, we’d love to meet you.

About the Role

Genesys is seeking a highly driven Account Executive (AE) focused on Expansions to cultivate strategic growth within a defined set of named accounts in Banking and Public sector, mainly in Switzerland. This role is responsible for orchestrating meaningful revenue expansion by deeply engaging existing customers, shaping future-state customer experience strategies, and positioning Genesys’ industry-leading AI-powered experience orchestration capabilities.

This AE will serve as a consultative advisor who uncovers new value opportunities, expands Genesys' footprint across new buying centers, and drives transformational digital and AI roadmaps, fueling upsell and cross-sell opportunities.

Key Responsibilities

Drive Expansion Revenue

• Execute targeted growth strategies for named accounts to increase Genesys’ footprint.

• Manage full sales cycle for upsell and cross-sell opportunities.

• Create and maintain a strong pipeline aligned to revenue goals and accurately forecast to senior sales leadership and sales operations.

Lead AI-Driven Upsell & Cross-Sell Motions

• Position Genesys’ AI and cloud capabilities to solve key business challenges.

• Translate AI use cases into clear business value and ROI for customers.

• Partner with internal teams to deliver tailored AI growth plays.

Identify and Open New Buying Centers

• Map customer organizations to uncover new stakeholders and decision-makers.

• Engage additional lines of business such as digital, operations, marketing, IT, and innovation teams.

• Create multi-threaded relationships to broaden influence and opportunity creation.

Prospect and Develop New Opportunities

• Proactively prospect within existing accounts to uncover whitespace.

• Use insights and adoption trends to identify new use cases and expansion pathways.

Build Strategic CX Vision and Executive Alignment

• Develop holistic CX transformation visions aligned to customer strategy.

• Win executive sponsorship by articulating clear value, roadmap, and business outcomes.

Strategic Account Planning & Cross-Functional Leadership

• Maintain comprehensive account plans including whitespace, AI opportunities, and growth roadmaps.

• Collaborate with our partner eco-system, Customer Success, Solution Consulting, Professional Services, Marketing to execute account strategies.

Strengthen Customer Relationships & Advocacy

• Serve as a trusted advisor across senior and executive levels.

• Conduct regular business reviews and guide customers through their CX and AI maturity journey.

What We’re Looking For

Sales Expertise

• up to 10 years of enterprise SaaS sales experience, ideally in CX, AI, CRM, BPM, cloud, or digital transformation.

• Proven success expanding enterprise accounts and managing complex sales cycles.

• Demonstrated ability to drive strategic upsell and cross-sell motions with executive stakeholders.

• Strong prospecting skills with a track record of uncovering and developing new opportunities within accounts.

AI & Technology Acumen

• Solid understanding of AI-powered solutions and the ability to articulate AI-driven business value and connect use cases to measurable outcomes.

Account Penetration & Organizational Mapping

• Skilled at identifying new buying centers and building multi-threaded customer relationships.

• Able to engage cross-functionally across customer service, sales, marketing, operations, IT, and innovation teams.

Customer Experience & Vision Development

• Ability to craft and communicate a holistic CX vision aligned to customer strategy and transformation goals.

• Experience guiding customers through CX and AI maturity journeys.

• Proven ability to win executive sponsor buy-in for multi-year roadmaps and value realization plans.

Strategic Thinking & Execution

• Strong account planning, opportunity qualification, and territory strategy abilities.

• Skilled at synthesizing customer insights and aligning solutions to business outcomes.

Communication & Leadership

• Executive presence with strong storytelling and consultative communication skills.

• Ability to influence diverse audiences and lead cross-functional teams toward shared account goals.

• Authenticity, paired with tenacity and empathy, possessing a growth mind-set with a can-do attitude, adaptive to change thriving in a fast-paste environment

• Fluency in both German and English languages

Why work for Genesys?

• Shape the Future of Customer Experience: Join the global market leader defining what’s next in AI-powered experience orchestration, working with cutting-edge cloud and generative AI technologies that transform how organizations engage with their customers.

• Drive High-Impact Expansion in Strategic Markets: Influence growth in high-value Banking and Public sector accounts, leading complex digital and AI transformation initiatives that directly impact customer strategy and business outcomes.

• Thrive in a People-First, Empowering Culture: Experience a supportive, collaborative environment built on empathy, authenticity, and continuous learning—where your ideas matter and your career development is prioritized.

• Build Your Career in a High-Growth Organization: Benefit from world-class enablement, mentorship, and advancement opportunities while working with cross-functional experts in Sales, Customer Success, AI, Cloud, and Professional Services.

• Make a Meaningful Impact with Leading Brands: Work closely with senior executives across Switzerland’s most influential organizations, helping shape multi-year CX and AI roadmaps that deliver real transformation and measurable results.

At Genesys, you’ll help global organizations reinvent how they engage customers and employees through AI-powered, cloud-native platforms. You will play a pivotal role in accelerating digital transformation initiatives and helping customers realize the full potential of Experience Orchestration.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.