Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Are You the Right Fit?
Do you have experience managing large Enterprise accounts in Italy?
Are you comfortable navigating complex, multi-stakeholder sales cycles?
Are you passionate about Customer Experience, Cloud, and AI-driven platforms?
Do you enjoy account planning, expanding relationships, and engaging with senior executives?
Are you motivated by building long-term value and trusted partnerships?
Are you excited about developing new opportunities in greenfield territories, collaborating with partners and system integrators?
If this sounds like you, weâd glad to hear from you.
Your Role at Genesys
As a Senior Account Executive â Enterprise, you will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, including but not limited to Government and State-owned companies. Youâll also be assigned a set of prospects where new business can be developed. You will focus on expanding existing relationships, identifying transformation opportunities, and positioning the full Genesys Cloud platform at C-level, as well as developing new opportunities in a green field patch of customers.
You will act as a trusted advisor to executive stakeholders and orchestrate cross-functional teams to win complex, high-value deals; work with partners and system integrators to develop new business in the green field.
Responsibilities
Own and grow a portfolio of strategic Enterprise accounts and a set of prospects.
Develop and execute multi-year account plans aligned with customer business objectives and prospects potential.
Drive upsells, cross-sell, and transformation initiatives (Cloud migration, AI, Digital).
Engage with C-level and senior executives to position business value.
Lead complex, consultative sales cycles with large deal structures.
Orchestrate internal virtual teams (PreSales, Customer Success, Partners, Professional Services).
Manage forecasting accuracy and quota achievement.
Build and leverage an ecosystem of partners and system integrators to consolidate existing account and develop new ones.
Identify competitive positioning strategies and win plans.
Required Qualifications
Bachelorâs degree in Business, Technology, or related field or equivalent professional experience
Significant experience (typically 8+ years) in Enterprise software sales, with success in CCaaS, SaaS, or Cloud solutions .
Strong track record managing large, complex Enterprise accounts in Italy, as well as experience developing new markets.
Confidence engaging with C-level stakeholders.
Demonstrated success in long and complex sales cycles.
Strong negotiation and strategic account planning skills.
Fluent in Italian and English.
Willingness to travel as needed.
Why Genesys?
At Genesys, we are committed to fostering an environment where everyone feels respected, valued, and empowered to contribute.
We offer:
Flexible remote working arrangements (Rome or Vimercate (MB))
Competitive compensation and incentive plan
Comprehensive health, wellness, and financial benefits
Continuous learning and leadership development opportunities
A collaborative, high-performance culture where every voice matters
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About Genesys:
GenesysŽ empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud⢠is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24â48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationâsuch as application follow-ups or resume submissionsâmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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