Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys has created a leading cloud-native Customer Experience (CX) platform that processes millions of daily interactions. Our global infrastructure spans thousands of AWS EC2 instances across multiple regions, with a robust CI/CD pipeline enabling dozens of daily deployments.
The Role
As a Senior Software Engineer on our team, you'll collaborate with developers and testers to build and maintain AWS-hosted microservices. This full-stack position involves both backend and frontend development, offering the chance to work with cutting-edge technologies in a modern, collaborative environment.
What We're Looking For:
Proficiency in at least one programming language like Java
Experience with REST APIs and microservices
Strong problem-solving abilities and desire to make meaningful contributions
Ownership mindset with commitment to excellence
Intellectual curiosity and passion for staying current with emerging technologies
Continuous learner who adapts quickly to new tools and techniques
Excellent communication skills, both written and verbal
Self-directed, resourceful, and detail-oriented
Understanding of how your work creates customer value across teams
Receptive to feedback and committed to growth
Advocate for testing as a core component of development
What You'll Do:
Design and implement features using Spring Boot (Java), Node.js, and Python in a microservices architecture
Develop UI features for the Outbound team
Write comprehensive unit and integration tests
Build highly scalable, available, and reliable services
Deploy services via CI/CD pipelines
Support production systems, conduct root-cause analysis, and participate in blameless post-mortems
Participate in 24x7 on-call rotation (once every few months)
Implement zero-downtime improvements to production systems
Engage in design and code reviews, mentoring team members
Become a domain expert in our architecture and customer use cases
Thrive in a fast-paced, continuous learning environment
Troubleshoot system stability and performance issues
Identify architectural risks and recommend improvements
Champion new technologies when appropriate
Foster an inclusive environment where everyone succeeds
Ensure compliance with PCI, HIPAA, and GDPR standards
Technology Stack:
AWS Services (EC2, DynamoDB, S3, SQS, SNS, Aurora MySQL, ElastiCache, Lambda, etc.)
Elasticsearch, Kafka
Git/Bitbucket, Maven
Java, JavaScript, Spring Boot, Node.js and Python
Jira/Confluence
Public-facing REST APIs
Proficiency with AI development tools (Cursor, Amazon Q, Kiro) and experience integrating AI capabilities into software applications )
OurBenefits
At Genesys, weâre committed to supporting your well-being, growth, and workâlife balance. Our comprehensivebenefits package includes:
Flexible work options â Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth â Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme â Invest in your future with an excellent employer-supported pension plan.
Annual bonus program â Be rewarded for your impact and contributions.
Comprehensive health coverage â Including private health insurance, access to company dental plan, and wellness supports.
Financial protection â Enjoy Income Protection and Life Assurance, along withaccess to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies â Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
GenesysŽ empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud⢠is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24â48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationâsuch as application follow-ups or resume submissionsâmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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