For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Responsibilities:
- Orient all new department staff by presenting various forms of onboarding, orientation, and skills training.
- Provide training on ECM program requirements, virtual platforms and any program updates.
- Train all staff on FHCSD documentation standards.
- Function as a liaison between FHCSD and Medi-Cal managed care plans for any required electronic portal documentation changes and regulations.
- Create Enhanced Care Management FHCSD Training Manual, and update any relevant material.
- Present training and development programs using various forms and formats to include lecture and videos.
- Create and maintain training calendars across multiple departments.
- Develop a calendar of annual training requirements for all employees.
- Conduct extensive training for Lead Care Managers and Community Health Specialists on work protocols, serving as a subject matter expert.
- On an as needed basis, provide coaching, mentoring, and input on performance reviews.
- Maintain knowledge of new methods and techniques for training, and training requirements applicable to program.
- Complete all required documentation accurately, in a timely manner, and thoroughly in accordance with both state and department standards.
- Assist in preparing special reports for management on an as-needed basis.
- Assist management in developing and implementing work improvements through identification of problems and opportunities that training could improve.
- Maintain knowledge of the latest trends in training and development.
- Evaluate program effectiveness through assessments, surveys, and feedback.
- Provide input to management in developing measurable goals/performance standards.
- May carry a caseload of up to 10 patents to help support ongoing ECM efforts.
- Perform other duties as assigned.
Requirements:
- Bachelor's degree in social work, public health, science, or other related degree required.
- Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
- Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.
- 2 – 4 years of experience with health education or working in the medical/health related field.
- 1 - 2 years of experience with training in EMR healthcare training, adult curriculum design or related experience preferred.
- Ability to exercise discretion and maintain confidential information.
- Ability to relate well with team members, coworkers, and other departmental staff.
- Knowledge of adult health coaching and outreach techniques, best practices, and tools.
- Knowledge of current health science theories and best practices, and ability to translate best practices into meaningful, culturally appropriate resources.
- Strong documentation skills in computer applications and software.
- Strong verbal and written communication skills, including the ability to communicate effectively with those who speak English as a second language.
- Demonstrated understanding of virtual training and communication platforms (Zoom, Teams, WebEx, etc.).
- Strong organization skills with the ability to adjust priorities as needed.
- Strong PowerPoint skills and proficient in Microsoft Office.
Rewards:
- Job type: Full-time, M-F Typical schedule 8am-5pm/8:30am-5:30pm.
- Onsite Location: 338 W. Lexington Avenue El Cajon, CA 92020
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
#IndSocialServices
The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
We are excited to share that the salary range for this position is:
$24.00 - $29.97
Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)
FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.