Community Benefits Enrollment Specialist

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego is looking for a Community Benefits Enrollment Specialist to provide dedicated and specialized assistance for patients and clients applications for multiple social services programs, which may include: SSI/SSDI, Medi-Cal, Medicare, Cal Fresh, LIHEAP. Serves as a primary point of contact for programs and departments within FHCSD, such as case managers, who need benefits applications assistance for their patients or clients. Serves as a point of contact with public benefits entities on behalf of FHCSD patients and clients.

Responsibilities:

• Provide dedicated and specialized assistance for patients and clients.
• Client base consists of referrals from FHCSD’s Enhanced Care Management, Community Support Team Members, and PACE.
• Provide assistance with client base in gathering information to complete applications and filing claims/appeals.
• Gather medical records and other needed information and documentation in completing applications.
• Complete and write SOAR Medical Summary Reports for each individual’s application.
• Accompany individuals to set appointments at the Social Security Administration as appropriate through each element of the required process.
• Provide coordination related to visits to medical doctors, psychiatrists, and other healthcare specialists in obtaining evidence in support of application process.
• Serves as a point of contact with public benefits entities on behalf of FHCSD patients and clients.
• Performs other duties as assigned

Requirements:

• A Bachelor’s degree in a related field preferred.
• Evidence of ongoing training and education in related areas such as mental illness, substance abuse, and/or homelessness.
• Ability and means to travel as needed in a timely manner within San Diego County.
• DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.
• 2 years of experience with health education or working in the medical/health or other social services related field.
• Familiarity with Social Security Administration’s Listings of Impairments.
• Good writing skills and the ability to analyze extensive data and create written reports with accuracy and brevity.
• Computer experience, including troubleshooting and problem solving and proficiency in MS Office applications (Word, Excel) and database management.

Rewards

• Job type: Regular Full Time
• Excellent Benefits (See below link)
• Retirement Plan with Generous Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts, Wellness Programs and Other Benefits

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

$24.00 - $29.97

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.