Product Operations Manager - Analytics and Insights

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Product Operations & Enablement team supports product teams in driving innovation, enabled by a frictionless, transparent, and repeatable operating model that delivers growth, customer satisfaction, and better outcomes.  We exist to remove friction from how our product teams operate, surface what’s working (and what isn’t), and enable product teams to make data-driven decisions, better and faster. We enable processes, dashboards, and playbooks that empower our product teams to deliver transformative healthcare solutions.

Where you come in:  

As a Product Operations Manager for Analytics and Insights, you will:

Define and Measure Product Outcomes:

• Build and maintain analytics systems and dashboards that track product outcomes and customer impact.
• Partner with PMs, R&D – Data Science, and IT to drive towards outcome-centric metrics.
• Track feature adoption and user impact.
• Help align leading product metrics with broader business KPIs.
• Help Product Managers level up in the use of outcomes, improving the methodology and approach

Drive Continuous Improvement:

• Surface trends, risks, and opportunities.
• Deliver data-driven insights for planning, prioritization, and post-release reviews.

Operate and Enable at Scale:

• Drive analytics infrastructure and tooling.
• Codify best practices into playbooks.
• Coordinate and communicate with cross-functional partners to stay aligned on product metrics

What makes you successful:  

• You understand and have operated in cutting-edge product operations teams
• You’ve built enablement/ops practices from the ground up and know what it takes to go from zero to scale.
• You have a strong background in analyzing data that impacts decisions and outcomes.
• Strong facilitation and change management skills.
• Experience with BI reporting and visualization tools (e.g. Tableau, Pendo, Power BI, Looker, etc.).
• Experience with Pendo, Amplitude.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 8 -12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.  

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

Salary:

$122,500.00 - $204,100.00