Job Title
Workplace Specialist
Job Description Summary
The Workplace Specialist ensures smooth office operations by managing reception services, coordinating facility-related tasks, and supporting administrative processes. This role requires excellent organizational skills, attention to detail, and a strong customer service mindset to maintain a professional and welcoming environment.
Job Description
Reception & Guest Services
- Greet and assist visitors professionally; manage visitor registration and security compliance.
- Answer and direct phone calls, emails, and inquiries promptly.
- Schedule and organize meeting rooms and office events and ensure proper setup.
- Manage visitor logs and ensure compliance with security protocols.
- Escort guests and provide office tours as needed.
Mail & Courier Management
- Receive, sort, and distribute mail and courier packages.
- Arrange outgoing shipments and maintain accurate records.
Office & Pantry Maintenance
- Maintain cleanliness and aesthetics of reception, meeting rooms, and pantry areas.
- Support weekly floor cleaning and assist with organizing common spaces.
- Manage pantry supplies: inventory control, ordering, and restocking.
- Oversee stationery inventory and procurement.
Client & Internal Support
- Provide client assistance and follow-up as required.
- Support internal inspections, process training, and compliance checks.
- Assist with administrative tasks and ad-hoc requests.
Security & Access Control
- Manage building system registrations, security cards, and employee badges.
- Coordinate with security teams for access and compliance.
Facility Management
- Support C&W Facility Manager in delivering services per SOW/SLA.
- Liaise with vendors and service providers for facility-related needs and secure the access and escort if necessary.
- Assist with event coordination and logistics.
- Support health and safety compliance, including emergency procedures.
Other Duties:
- Handle ad-hoc tasks related to office operations.
- Provide support to HR or management for onboarding and workspace setup.
INCO: “Cushman & Wakefield”