Job Title
Helpdesk AnalystJob Description Summary
Job Description
Primary purpose of the job:Â
Record andmaintainup-to-date,accurate,completeand consistent lease data basein order toground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman&Wakefield GOS.Â
Other professional qualificationsrequiredfor filling the position:
BSC/MSC degreeisrequired
0,5 -1 years of experience in administrative/helpdesk/catering role preferred but not essential
Data processing experience in international environment is an advantageÂ
Work experience on real estate field is an advantage
Foreign language skillsrequiredfor filling the position:
English language intermediateÂ
Knowledge of any other European language is an advantage
Required skills for filling the position:
StrongITliteracyÂ
IntermediateMSOffice
Very goodwritten and verbal communication skillsÂ
Very goodproblem-solving skills
Very goodanalytical mindsetÂ
Able to work independently and in a team
Strong work ethic
Flexibility during times of change
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proactive,enthusiasticand willing to learn
Responsibilities of thejobholder:
Act as main point of contact between team/client to control processes andassistcommunication, wherever possible
Liaison with clients and 3rd partiesi.e.landlords, tenants, and their agents to ensure uninterrupted use of the clientâs premises, effectively acting as the intermediary between landlord and tenant
Sourcing of leases/documents/plans/photographs from clients and their advisers
Such other duties as reasonablyrequired
Assistin the delivery of monthly KPI and other reports asrequired
Comply withall clientsâ and Cushman&Wakefieldâs internal processes and data quality controls
Efficient management of their own workloadÂ
Knowledge sharing and effective communication with their team membersÂ
Production and presentation of regular and ad-hoc reportsÂ
Holding and/or attending to ad-hoc and reoccurring meetings
Managing and being part of the back-up system within the team
Creation and handling of the training materials (e.g.regular maintenance of L5 documents)
Managing and taking part in the training of the new joiners
Regular tasks:
Daily and other BAU tasks to deliver:
Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries
Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to
Maintain records for all inspectionsÂ
Manage andmaintaina Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors
Consult leases todeterminewhois responsible formaintenance repairs and liaise with managing surveyors to confirm responsibility
Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently
Liaise with and log jobs to external Facilities Managers ensuring deadlines are met andaccurateand detailed information is provided
Whereappropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures
Main records and documents kept by thejobholder:
AllDatarelated documentation should be stored on Shared drivesorSharePointaccording to the documented processes
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