Helpdesk Exective

Job Title

Helpdesk Exective

Job Description Summary

Job Description

Job Description
Position Title: Guest Relation Executive Reports To : Property Manager Location : VR Nagpur Role Description: Co-ordinating and Support Role towards efficient and accurate manner Key Responsibilities
• Provide first level contact and convey queries to the respective for resolutions
• Properly escalate unresolved queries to the next level for support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services Qualifications & Key Traits
• Bachelor Degree with proven experience as Guest Relation Executive or equivalent position
• Min experience 3 Yrs.
• Proven working experience in client support process
• Proficiency in English, Kannada, Hindi
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

INCO: “Cushman & Wakefield”