Job Title
Helpdesk ExectiveJob Description Summary
Job Description
Job Description
Position Title: Guest Relation Executive Reports To : Property Manager Location : VR Nagpur Role Description: Co-ordinating and Support Role towards efficient and accurate manner Key Responsibilities
⢠Provide first level contact and convey queries to the respective for resolutions
⢠Properly escalate unresolved queries to the next level for support
⢠Track, route and redirect problems to correct resources
⢠Update customer data and produce activity reports
⢠Follow up with customers, provide feedback and see problems through to resolution
⢠Utilize excellent customer service skills and exceed customersā expectations
⢠Ensure proper recording, documentation and closure
⢠Recommended procedure modifications or improvements
⢠Preserve and grow your knowledge of help desk procedures, products and services Qualifications & Key Traits
⢠Bachelor Degree with proven experience as Guest Relation Executive or equivalent position
⢠Min experience 3 Yrs.
⢠Proven working experience in client support process
⢠Proficiency in English, Kannada, Hindi
⢠Working knowledge of help desk software, databases and remote control
⢠Strong client-facing and communication skills
⢠Advanced troubleshooting and multi-tasking skills
⢠Customer service orientation
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