We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Aetna Health Digital aims to transform health insurance via products that enable consumer engagement and a best-in-class experience. This team is responsible for Aetna's digital strategy and all digital products, as well as the development road map and execution of the roadmap. A key part of this team is to build an integrated platform and underlying products to drive engagement and revolutionize self service.
We are seeking a Technical Product Manager/Owner to lead Agent definition and delivery for the Brilliant Basics portfolio. In this role, you will collaborate closely with product managers to gather requirements and align on agent-driven solutions that support key Brilliant Basics domain areas. You will lead dedicated scrum teams to write user stories and deliver scalable, secure, and performant backend capabilities that enable critical member-facing experiences. Your work will focus on building agents and integrating them with the omni orchestration layer, driving complex self-service functionalities traditionally handled through phone calls. This role requires a strong understanding of APIs, data flows, and integration patterns to support these advanced features.
On this team, your role will include:
· Partnering with other product leads, business analysts, and system team experts to understand overall business requirements and decompose them into actionable user stories that development teams can execute on.
· Collaborating across the Brilliant Basics portfolio to align on domain requirements and cross portfolio impacts
· Leading and facilitating Program Increment (PI) Planning activities, ensuring alignment across teams, clear prioritization, and readiness of features and enablers.
· Collaborating with engineering teams to accept and validate backend code, ensuring it meets functional and non-functional requirements.
· Driving the creation, refinement, and prioritization of user stories with a strong emphasis on technical accuracy, completeness, and traceability.
· Helping lead the team to success by working across groups to drive discussion and engagement, create and track user stories in a SAFe/Agile framework.
· Managing cross-team dependencies to mitigate risks and issues, ensuring timely delivery of features.
· Promoting transparency and alignment by effectively communicating priorities, progress, and risks within and across teams.
· Leading or participating in Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and system demos.
· Engaging in technical discussions and solutioning sessions to collaboratively determine the best path forward for the product.
Required Qualifications
· 7+ years of experience in digital product or engineering ownership, or equivalent experience.
· 5+ years of experience with Agile, SAFe, or Kanban methodologies. Experience with common Agile tools such as Rally, Jira, or similar platforms.
· 5+ years of experience supporting technical business requirements definition and documentation in an analyst or product role.
· 3+ years of experience working closely with software engineering teams, including backend or architecture groups. Plus, experience with creating back-end workflows for Architecture and Server teams.
· 3+ years of experience facilitating PI Planning and driving alignment across multiple teams.
· 3+ years of experience with the ability to write clear, technically sound user stories and validate backend functionality through acceptance testing.
Preferred Qualifications
· Health insurance or healthcare industry experience.
· Experience with the Software Development Life Cycle (SDLC).
· Product Owner or Product Management certification or formal training.
Education
Bachelor’s degree or equivalent work experience.
Pay Range
The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/12/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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