Mailroom Attendant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Mailroom Attendant is responsible for receiving, processing, and distributing all incoming and outgoing mail and packages for CrossCountry Mortgage. This role supports daily mail operations by ensuring accurate sorting, timely dispatch, and reliable delivery of materials throughout the organization.

Job Responsibilities:

• Coordinate and organize all incoming and outgoing mail.
• Ensure all outgoing mail is sent the same day if received by the established cut-off time.
• Deliver time‑critical materials to UPS, FedEx, or the nearest mailbox after cut‑off times.
• Transport mail and ensure the timely and accurate delivery of mail to each department.
• Oversee the operation and maintenance of the UPS, FedEx, and Postal systems.
• Maintain inventory of internal and external mailroom supplies, including company forms, letterheads, envelopes, and shipping materials (i.e., UPS).
• Ensure all UPS/FedEx shipments are weighed appropriately.
• Maintain the cleanliness of the mailroom and after-hours location.
• Ensure the highest level of customer service and confidentiality at all times.
• Collaborate with Accounting and other departments to support process efficiencies.
• Perform other duties as assigned and implemented as the role expands.

Qualifications and Skills:

• High school diploma or equivalent.
• Knowledge of computer applications, spreadsheets, word processing.
• Excellent organizational and time-management skills.
• Excellent customer service skills.
• Capacity to lift items up to 50 lbs. and stand for extended periods of time.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.