We are building a new, high-impact team dedicated to supporting our new weekend trading capabilities. We are seeking an experienced and highly-capable IAM Staff Engineer whose primary focus will be providing expert, hands-on support, troubleshooting, and recovery for our mission-critical Identity and Access Management (IAM) systems. While project work exists, your core mission is ensuring the stability and high availability of the production environment.
Work Environment & Schedule
Initial training schedule (first 3-6 months): Until the candidate is fully up to speed on our specific technologies and environment, the work schedule will be Monday - Friday business hours, working alongside existing IAM engineers for training and acclimation to our technology and processes.
Target shift schedule: After the initial training period, this role will transition to a compressed work schedule, requiring four (4) eleven-hour shifts per week (10 working hours plus 1 hour for lunch) to cover weekend support.
Office requirement: This position requires a minimum 2-day per week in-office presence. Candidates must be within commutable distance of a CME Group Chicago office.
What You'll Do (Primary Focus: Support & Operations)
You will be the go-to for operational support and advanced issue resolution for our core IAM platforms. Furthermore, you will be supported and backed up by a team of highly skilled engineers located globally who can bring additional knowledge and experience when required.
Support & System Recovery
Provide advanced, hands-on troubleshooting, problem isolation, and rapid system recovery for critical IAM systems and related components.
Lend timely support assistance for major incidents, participating in post-mortem analysis and implementing preventative measures.
Take part in product upgrades depending on the situation and scope of the project, ensuring operational readiness.
Perform in the on-call rotation and disaster recovery tests.
Assist in our continuous improvement efforts to reduce repeated support calls and incidents.
Participate in our continuous improvement efforts to reduce repeated support calls and incidents.
Engineering & Automation
Proactively identify and automate existing manual tasks and processes to improve efficiency and stability.
Research and implement security best practices across all supported platforms.
Assist teams in identifying, safely storing, and retrieving their secrets in line with industry best practice and CME Standards.
Compliance & Documentation
Develop processes, guidelines, and robust documentation for consumption by internal teams.
Aiding information gathering for audits and overseeing documentation efforts.
What You'll Bring (Minimum Requirements)
Technical Knowledge & Experience:
Experience: 5 - 7 years of application support and experience with IAM services, tools, and solutions.
Core systems: Proven, hands-on experience designing, deploying, and supporting large-scale enterprise IAM solutions, specifically including:
Cloud SSO and CIAM Platforms
LDAP Directories & Active Directory
Privileged Access Management platforms
MFA solutions
Familiarity with hardware security keys
Cloud acumen: Experience with cloud computing strategies, concepts, and technologies, particularly with Google Cloud Platform (GCP) IAM primitives (e.g., Service Accounts, IAM Roles, Identity Platform).
Containerization / orchestration: Knowledge of container technologies, especially Kubernetes, as they relate to secrets management and identity access.
IAM foundation: Strong familiarity with the following areas is essential, as this is the primary scope of the role:
Privileged Access Management
Identity Lifecycle Management
Access Management (Federation / MFA / SSO)
Scripting / automation: Some development experience in one or more of the following: Linux shell scripting, PowerShell, Python, Chef & Terraform.
Security: Must have a thorough knowledge of information security components, principles, practices, and procedures, particularly regarding IAM security systems and controls.
Technical support: Experience as an individual contributor on support and technical discussions in high-pressure situations.
Professional Skills
Troubleshooting focus: Strong analytical, problem-solving, and expert-level troubleshooting skills with high-level critical thinking.
Communication: Ability to succinctly articulate complex technical issues to both technicians and business sponsors.
Governance: Solid working knowledge of ITIL (problem and incident management) and applicable change and audit controls.
Collaboration: Ability to work both independently and in a team-oriented environment with the ability to establish relationships with external vendors.
Education & Certification
Formal education: A Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and related work experience.
Certification: Certification or equivalent experience in a leading PAM enterprise platform
Desired security certifications: Security certifications are a huge plus and highly desired, especially CISSP, Google Cloud Security Engineer (or Professional Cloud Security Engineer), or equivalent.
#LI-DD1
CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $128,500-$214,100. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
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