Director Safety Quality & Patient Experience

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Director Safety Quality & Patient Experience

Location

Garfield Hts

Facility

Marymount Hospital

Department

Office of SQPE East-Clinical and Operational Improvement

Job Code

T97905

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.  As a part of our team, you will build a rewarding, lifelong career in  a diverse and welcoming environment.

As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE within Cleveland Clinic’s South Pointe Hospital, act as a member of the local leadership team and support unique challenges within South Pointe Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere. 

A caregiver in this position works 8:00am to 5:00pm.  

A caregiver who excels in this role will:  

• Collaborate with leadership and support teams to develop and maintain an integrated quality plan to achieve safety, quality and patient experience goals.  

• Act as an accountable partner for all clinical areas within their areas of responsibility  

• Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.  

• Support the medical staff peer review and committees for quality improvement.  

• Ensure ongoing professional practice evaluation and focused evaluations are conducted thoroughly and justly.  

• Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.  

• Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.  

• Act as the local leader with the infection prevention department to reduce infections.  

• Measure and analyze data reflecting processes and outcomes prioritized by the hospital and Clinical Transformation Leadership Team.  

• Act as the local expert in safety and quality performance for the hospital.  

• Facilitate dashboard reviews, data analysis and decision-making from data.  

• Identify and address root causes to lead to sustainable improvement.  

• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. 

• Coach others to improve organizational capacity for improvement.  

• Manage the budget for the local quality department as a steward of limited resources.  

• Support enterprise improvement projects as necessary.  

• Develop relationships with skilled nursing facilities, home care agencies, and other groups that support the patients served by the hospital.  

• Present to the governing body on quality performance and goals.  

• Ensure productivity, performance, and engagement of local clinical transformation team members regardless of reporting relationships. 

• Manage SQPE at a multiple campus hospital under a single Medicare provider number or a large specialized medical center as defined by Vizient but does not dual hat as a submarket leader.  

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s degree in nursing, healthcare administration, business, engineering or a related field  

• Seven years of process improvement or quality management experience  

• Progressive quality and performance improvement research, leadership, supervisor or project team management experience  

• Certified Professional in Healthcare Quality (CPHQ) upon hire or within one year of hire  

• Strong communication, organizational and time management skills  

Preferred qualifications for the ideal future caregiver include: 

• Master’s degree 

• Healthcare experience  

• Certified Patient Safety Professional (CPPS), Healthcare Accreditation Certification Program (HACP), Certified Joint Commission Professional (CJCP), Certified in Infection Control (CIC) and/or Certified Patient Experience Professional (CPXP) 

• Process Improvement certification (Lean, Six Sigma, etc.)   

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.