Lead Support Services Associate

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Lead Support Services Associate

Location

Mentor

Facility

Mentor Hospital

Department

Environmental Services-Mentor Hospital

Job Code

I99975

Shift

Nights

Schedule

3:00pm-11:30pm

Job Summary

Job Details

Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic’s newly built Mentor Hospital and become a part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.  

As a Lead Support Service Associate, you will serve as the team leader of an assigned function while also performing the duties of a Support Services Associate. This is unique opportunity to train in multiple areas such as patient transport, environmental services and linen. You will be assigned to a work area depending on the department’s needs for the day.  

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with weekend requirements based on business needs.

A caregiver who excels in this role will: 

• Conduct general training and onboarding for new employees and in-services for caregivers in patient transport, environmental services and linen responsibilities.
• Reviews schedules and distributes work to maintain departmental workflow and coverage for an assigned area.
• Develop effective team environment. Encourage and supports morale building activities and positive attitudes.
• Identify opportunities to improve productivity, quality and effectiveness of processes.
• Patient and equipment transportation: transport patients to and from clinical, ancillary and support areas via wheelchair, stretcher or beds, transfer patients to and from beds, wheelchairs or stretchers, transport patients during discharge to the hospital lobby, ensure proper oxygen levels in tanks before transporting patients, approach and offer assistance to patients and visitors, communicate with other caregivers regarding a patient arrival and departure, verify and confirm standard precautions and correct patient identification,  disinfect and maintain equipment, perform environmental and safety checks, identify and report malfunctioning ambulatory equipment, and move and deliver equipment and linen carts. 

• Environmental services: clean patient rooms, ancillary areas, exam rooms, offices, waiting areas, public restrooms, discharge areas and other assigned areas, stock supplies in rooms and restrooms, and follow and adhere to all departmental safety requirements.  

• Linen: collect, stock and distribute clean or soiled linens, perform daily inventory, identify items for replacement, assist with fitting of new uniforms, issue lab coats and uniforms to authorized users, sort and inspect uniforms returned from offsite laundry, deliver lab coats and uniforms to locker rooms or coat closets, and assemble various linen packs for use in surgery and other departments.  

• Complete three months of on-the-job training and orientation to learn multiple hospital and clinic locations, special procedures, patient emergency and safety procedures, and proper body mechanics necessary to safely move patients.  

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED
• One year experience in Environmental Services, Patient Transport, Linen or applicable healthcare setting
• Three months on-the-job training and orientation to learn multiple hospital and clinic locations, special procedures and patient emergency and safety procedures, proper body mechanics necessary to safely move patients.

Physical Requirements:

• Requires full range of body motion including handling of patients, manual and finger dexterity and eye/hand coordination.
• Requires normal or corrected vision and hearing to normal range.
• Requires working with some exposure to communicable disease.
• Heavy work-exerting 50 to 100 lbs. of force occasionally and/or 25 to 50 lbs. of force frequently and/or 10 to 20 lbs. of force constantly to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.