Manager (M2) – IT Quality Control, Test Lead (SAP)
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.
The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 46 countries and Fiscal 2024 revenues of $226 billion, Cardinal Health ranks among the top 25 on the Fortune 500.
In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further inhouse talent and scale that talent across our business. Our ambition is to build differentiated opportunities that allows our organization to advance rapidly, to do this we will be looking to partner with Local universities to help develop the skill sets we are looking for including across Software-defined networking, machine learning and big data.
What Quality Control contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Quality Control analyzes and inspects Information Technology products and processes for compliance with internal and external specifications and standards. This job family collaborates with IT Project Management, Business Integration, and Application Development & Maintenance teams, among others, during implementation and integration projects to proactively identify compliance requirements and risks. Quality Control also conducts regular audits and develops and communicates new quality control procedures for the function.
Job Summary
We are seeking a highly experienced leader who can lead day-to-day activities in software testing lifecycle and oversee a team responsible for developing & executing processes and methodologies on quality assurance across a diverse technological landscape. In this role you need to manage testing capabilities in a new and existing IT landscape while also focusing on emerging technologies to deliver world-class solutions.
The primary focus for this role is to lead a team of specialists focused on testing capabilities in SAP business process, testing solution design and configuration standards, and work on cross-functional teams for business outcomes. You will also need to roll up your sleeves to design and build solutions and stay current with industry trends. The ideal candidate will oversee testing across multiple projects, design scalable testing architectures, and build solutions that drive efficiency and innovation to align with the organization’s strategic goals. This role requires strong leadership, stakeholder management, and technical expertise to ensure seamless integration across a diverse application landscape.
This role will be responsible for ensuring the highest quality of solution design in our current enterprise IT landscapes along with testing strategies at the same time to oversee and drive large-scale organizational change initiatives by implementing the latest technologies. This role will also establish and implement functional and configuration standards and methodologies, product roadmaps, solution standards, and frameworks for application reuse. This role requires strong leadership, to lead development teams of 12-15 SMEs, stakeholder management, and technical expertise to ensure seamless integration across diverse application landscapes.
Responsibilities
Strategic Leadership:
- Support and implement the overall testing strategy aligned with business objectives
- Support defining roadmaps and corresponding financial plans for technological investments to stay current with the technological trends
- Serve as a trusted advisor to executive leadership, providing insights into testing capabilities and trends
Team Leadership and Collaboration:
- Build and lead cross-functional teams, including employees, consultants, and third-party vendors
- Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoption
- Provide mentorship and training to team members on domain knowledge, configuration standards, and advanced technology solutions
- Monitor project progress, manage resources, and ensure alignment with quality standards
Functional Expertise:
- Strong to very strong understanding of SAP business process (Customer Onboarding, Order to Deliver, Pricing and R&I, Supply chain planning, inventory management, logistics, warehousing, procurement, SCN, RTR)
- Knowledge of healthcare industry standards and regulations related to end-to-end enterprise solutions
- Proficiency in test automation and testing tools
- Experience with various testing methodologies including functional, non-functional, and performance testing
- Integrate AI technologies in Testing solution development to improve quality, faster to market, and reduce costs
- Collaborate cross-functionally with enterprise, infrastructure, architecture, and cross-functional leaders to achieve results
- Develop and maintain configuration standards and establish KPIs to measure the design and configuration quality and track post-implementation performance
- Elevate Testing COE team members skills and knowledge of the latest technologies and trends using various forums like training sessions and hackathons
- Documents and manages SOPs for software and information platform systems
Qualifications
- Bachelor’s Degree with equivalent experience
- Minimum 15 years of IT and 12 years of hands-on experience in Testing ecosystem with extensive knowledge in SAP and associated integration
- Proven record of accomplishment of leading testing capability on multi-tier applications and other major implementation projects
- Strong knowledge of advanced technologies in Testing and Automation
- Experience in governing development across multiple projects simultaneously to ensure adherence to development standards
- Effective program management
- Ability to communicate complex technical concepts to non-technical stakeholders
- Strong stakeholder and people management skills
- Expertise in change management and user adoption strategies
- Timing – 1:00pm to 10:00pm IST OR 2:30am to 11:30am EST (to cover extended US period). This schedule may vary depending on the business requirements
- Demonstrated ability to lead, motivate, and manage diverse teams along with innovation and driving change
- Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
- Experience working in an onshore-offshore development model
- Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
- Someone that embraces diversity, and values people not just for what they do but who they are
- Actively foster an environment where people can bring their authentic selves to work
Highly desired
- Experience collaborating in global/geographically diverse teams
- Strategic mindset and critical thinking
- Process oriented – grasps process flows and can translate them to Business impact. Must be driven to seek intent, draw meaningful conclusions and drive value
- Excellent written and verbal communication skills
- Self-motivated. Must be flexible and willing to adapt to change
- Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
- Must be very thorough with day-to-day planning and keeping oneself organized
- Willingness to work off hours, as requested (minimal)
What is expected of you and others at this level
- Manages department operations and supervises professional employees, front line supervisors and/or business support staff.
- Participates in the development of policies and procedures to achieve specific goals. Ensure employees operate within guidelines.
- Decisions have a short-term impact on work processes, outcomes and customers.
- Interacts with subordinates, peer