Cosmetic Repair Associate

7218 - Memphis - 7771 Highway 64, Memphis, Tennessee, 38133

CarMax, the way your career should be!

General Summary:

Under general supervision, responsible for following CarMax standards for the removal of dents utilizing PDR, cosmetic wheel repairs, glass repair, and a variety of interior cosmetic repairs on vehicles during the reconditioning process. This includes, but is not limited to, fabric, vinyl, leather, plastic, and carpet, as well as dye/color-matching materials.

Principal Duties and Responsibilities:

• Execute processes as defined by work instructions and/or standardized work
• Participate in problem-solving and continuous improvement activities with team
• Participate in training of new associates with guidance of the Manager
• Perform complex interior repairs to meet CarMax used vehicle standards
• Perform Paintless Dent removal
• Perform cosmetic wheel repairs
• Perform glass repair
• Ensure that vehicles meet CarMax Standards
• Responsible for workplace cleanliness and organization in accordance with CarMax standards
• Provide outstanding customer service to both internal and external customers
• Complete duties as assigned by Managers

Job Specifications:

Position requires the following pre-requisites and ability:

• Accountable to Associate 1 Competency Model
• Successfully complete Workstation Certifications
• Read, interpret, and transcribe data in order to maintain accurate records
• Required to perform multiple duties in a high-energy, fast-paced environment
• Lift objects that weigh as much as 50lbs
• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
• Requires walking or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and can work 12-hour days.
• Wears CarMax clothing (acquired through company) at all times working in the store.
• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies

Disclaimer And Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job.  This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of age, race, color, age, religion, sex, national origin or disability.  Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.  This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate.  This at-will employment relationship may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.