Continuous Service Improvement Management Lead

Job Title: Continuous Service Improvement Management Lead

Job Category: Consulting

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:  We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across our service delivery processes.

Responsibilities:

• Lead and manage the continuous service improvement team, providing guidance and mentorship
• Develop and implement a comprehensive continuous service improvement strategy aligned with program goals.
• Lead cross-functional teams in identifying areas for improvement and implementing solutions.
• Design and oversee service improvement projects, ensuring they deliver measurable results.
• Analyze service performance data and customer feedback to identify trends and improvement opportunities.
• Collaborate with stakeholders at all levels to gain buy-in for improvement initiatives.
• Develop and maintain key performance indicators (KPIs) to measure the success of improvement efforts.
• Create and deliver reports on improvement initiatives to senior management.
• Foster a culture of continuous improvement throughout the organization.
• Stay current with industry best practices and emerging trends in service management

Qualifications:

• Bachelors’ Degree in management or equivalent work experience
• 5+ years of related work experience 
• TS/SCI w/ poly is required  
• Demonstrated experience with business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.  
• Expertise in Service Management and Service Integration solutions  
• Ability to interact effectively across all organizational boundaries and with key customer and CACI stakeholders  
• Extensive experience leading personnel, multiple teams with an emphasis on providing a culture of inclusiveness, independent thought, consistent communication, and mentorship  
• Demonstrated experience providing day-to-day management of a program, and developing long-term, strategic objectives to ensure that end user requirements will be satisfied  
• Ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership 
• Demonstrated ability to continuously improve and integrate services and procedures 

Desired:

• Program Management Institute (PMI) Program Management Professional (PgMP) or a Project Management Professional (PMP) certification  
• ITIL Foundation Certification and experience using, managing, or implementing ITIL practices. 

 

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$78,700 - $165,200