deployment, and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.
Position Responsibilities:
Contributes to the planning, design, and implementation of ITIL ITSM Event processes
Participates in the deployment and transformation of IT infrastructure processes and procedures
Provides analysis and support for on-going service delivery, performance, and governance operations
Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities
Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
Participates in TEMs and other requirement gathering work sessions
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
Required Qualifications:
An Active TS/SCI Clearance with Polygraph
Degree or equivalent experience and a minimum of 3 years of related work experience
Extensive working knowledge of Service Management workflows and ITSM processes
Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
Good written and communication skills with the ability to clearly document and explain business processes
Desired Qualifications:
ITIL certifications or training
Experience with network devicesâability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable
Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools
Familiarity with Tableau
What You Can Expect:
 A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, youâll be part of a high-performing group dedicated to our customerâs missions and driven by a higher purpose â to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youâll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground â in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800caci