About this role
About This Role
We are looking for an experienced Salesforce Administrator to join our team at BlackRock. As a Salesforce Administrator, you will be responsible for the day-to-day administration, configuration, and support of Salesforce platform in a multi-org environment. You are expected to work closely with cross functional stakeholders to identify business needs and provide configuration solutions using Salesforce features and functionalities. To be successful in this role, you need to have a passion in building solutions leveraging Salesforce platform and be hands on with declarative tools, specifically flows, process builders, custom app setup, user setup, and managed package apps
Key responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Design, develop, document, test and modify on-going customization and adjustments to Salesforce platform
Build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
Understanding of basic triggers/Apex code knowledge
Support Sandbox environment management with adaptability to operate in DevOps/release management setup
Experience and ability to operate in a fast-paced operating environment with experience supporting multi-org Salesforce setup
Collaborate with Product Managers and business stakeholders to understand requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features for periodic clean-ups
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Action on User support tickets
Monitor and improve user adoption
New user and ongoing user training, technical documentation
Administer and support installed AppExchange applications
Qualifications
Bachelorās/Postgraduate degree, or professional qualification
Certified Salesforce Administrator & Advanced Administrator
5+ years of experience in Senior Administration or Salesforce consulting with an emphasis on optimizing business processes
3+ years of experience with Sales, Service or Financial Services Cloud
3+ years of experience with Salesforce Lightning configuration & Flows
Strong written and verbal communication skills, with an emphasis in the ability to clearly flow chart processes and data flow
Creative and critical thinking, problem-solving, planning, prioritization, teamwork, and organizational skills
Certified Platform App Builder (+)
Experience with core app exchange apps like email to case premium, riva, rollup helper, grid buddy, conga, DocuSign CLM (+)
Experience working with / in financial services (+)
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRockās hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person ā aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.Ā Our clients, and the people they serve, are saving for retirement, paying for their childrenās educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment ā the one we make in our employees. Itās why weāre dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrockĀ | LinkedIn:Ā www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physi
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