Associate, Client Service

BlackRock, the world’s leading investment manager and riskmanageris committed to providing outstanding service to its clients. As the BlackRock business continues to grow and our client’s investment strategies become more sophisticated, the need to support complex service requirements is crucial tomaintainingBlackRock’s position as an industry leader in providing superior client service.

The Client Experience Management (CEM) team works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.

The teamis responsible forensuring that BlackRock’s operational service offering continues to evolve in line with industry and client trends with the goal of making it easier for our clientsdobusiness with BlackRock.

In addition, you willbe responsible fordriving and delivering the daily client experience and servicing client needs through interaction with various teams across the firm.

Job Summary:

The successful candidate will be part of a team of Client Experience professionals supporting our institutional clientslocatedacrossSouth EastAsia.

Primary responsibilities are to be the first line of clientserviceand the role offers a unique opportunity to face off directly with clients and a wide range of stakeholders within the business.

Responsibilities:

• The candidate will be the primary point of contact for institutional clients who haveappointedBlackRock to manage their segregated portfolios and their pooled fund investments.

• Own institutional client queries and drive them through to resolution, always with consideration to the client’s needs and expectations.

• Work with external and internal teams to resolve client queries and deliver the right client experience!

• Handle any client complaints ina timelyand sensitive manner,in accordance withinternal procedures, keeping clients informed andmaintainingthe relationship to mitigate the impact of dissatisfaction.

• Own the overall operational client experience, in partnership withthe Client Business throughout theclient lifecycle

• Engagethe local,regionaland globalinvestment andoperational teams tomeet clients’ needsand improve our service delivery to clients 

• Demonstrate risk awareness and focus on deliveringan appropriate operationalcontrol framework around clientservicing, including review and validation of monthly metrics.

• Represent the business at client meetings and due diligencevisitsetc.

• Engage the operational resources of the firm to meet clients’ needs

• Focus on sustaining the highest level of client service

Qualifications:

• 4+ years of experience in client servicing/client management/relationship management preferably for institutional clients

• Prior experience in the asset management industry with exposure to operational and client service functions

• Experience in managing client relationships, with a particular focus on addressing operational risk matters. 

• Ability to exercise sound judgment to independently handle complex client requirements, ensuring all actions align with established protocols and client expectations. 

• Skilled in developing collaborative working relationships with key business andinternalpartners

• Ability to work in a dynamic, fast-paced environment with high self-assurance,energy,and drive

• Time management skills within afast-pacedenvironment to consistently meet the needs of the business and our clients.

• In depth product knowledge, especially investment guidelines and their impacttoperformance and operational complexity.

• Attention to detail, strong comprehension skills, lateralthinking,andproblem-solvingcapabilities.

• Ability to use factual based data in decision making process

• Strong presentation skills and ability to adapt toaudienceat all corporate levels.

• Ability toanalyse,synthesiseand present data inaconcise and easy to understand style

• Strong interpersonal skills

• Strong, effective communicator, both written andspoken English.Proficiencyin Southeast Asian languageswould be considered an added advantage.