Senior Claims Representative

Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!

The Senior Claims Representative manages high priority accounts and catastrophic claims.  

How You Will Contribute:

• Maintain a claim inventory as deemedappropriate by management

• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment

• Make timely contact with members, injured workers, agents, providers, attorneys, etc.

• Investigate claim with phone interviews/emails and obtain appropriate documentation

• Evaluate exposure and adjust reserves as required

• Conclude claim processing in accordance with company standards

• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary

• Provide training and act as a mentor for members and other claims personnel

• Travel to annual workers compensation conference and/or attend educational seminars

• Other job-related projects or assignments as delegated

• The Sr. Claims Representative will maintain and uphold a high standard for customer service. 

Licenses and Certifications: 

• Insurance and/or Industry certification or designation

Skills & Experience to Be Successful:

• Associate’s or Bachelor’s degree in business, financial related discipline,

• or Human Resources (preferred)

• Proficient with Microsoft, Windows, Excel, IVOS, etc.

• Exceptional telephone demeanor

• Ability to maintaina high level of confidentiality

• 3 – 5 years’ experience in similar position