POSITION SUMMARY:
The Server has the responsibility to serve guests in an assigned station by providing courteous and efficient service that meets or exceeds guest’s dining expectations.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class guest service and ensures a pleasant and enjoyable dining experience for restaurant patrons.
Completes training requirements and follows service standards as trained.
Greets guests promptly and courteously in assigned workstation.
Understands and executes established procedures for verifying guest’s ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging.
Learns all menus and can communicate all food and beverage offerings.
Effectively uses suggestive selling techniques.
Records food and beverage orders, enters orders into computer system, monitors status of order preparation and safely transports order from kitchen to guest.
Monitors and addresses guest needs during meal.
Collects monies owed for food and beverages and properly performs all guest check accountability procedures.
Performs tip declaration activities and compensates indirectly tipped associates, i.e., Bussers, Bartenders, Runners, as per established service procedures.
Performs daily cleaning activities.
Performs food running and station set-up / break-down responsibilities as assigned.
ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
High school diploma/GED preferred.
KNOWLEDGE, SKILLS, AND ABILITY
Experience in and passion for consumer service
Willingness to learn new skills and be a team player
An attitude of flexibility and mindfulness about the team approach
Learn all menus and is able to communicate all food and beverage offerings
Clean and clear service areas
Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff
Ability to memorize and become knowledgeable of menu items
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regularly walks and stands.
Occasionally lifts up to 50lbs.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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