The Role:
Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations.
Responsibilities:
- Event Weeks:
- Complete company-wide safety training and any additional job-specific safety training.
- Assist in training and daily management of Suites Staff.
- Ensure effective operations of assigned areas.
- Ensure proper suite set-up and cleanliness based on guests’ orders.
- Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed.
- Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions.
- Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported.
- Ensure all Suites spaces are clean and secured at the end of each shift.
- Other duties as assigned.
- Event Days:
- Walk assigned spaces and ensure readiness for Suites Staff and guests’ arrival.
- Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager.
- Ensure all suites in assigned area receive all items paid for before guests' arrival.
- Assist in helping guests and build rapport with guests and Suites Staff.
- Report and resolve any guest complaints/requests with the assistance of Suites Manager.
- Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures.
- Enforce standards for service, sanitation, product, and food quality.
- Ensure all guest orders are closed and inventory is taken by Suites Staff.
- Ensure all Suites spaces are clean and secured before releasing Suites Staff.
- Other duties as assigned.
Qualifications:
- Must be at least 18 years of age.
- Excellent organizational, written and verbal communication, and interpersonal skills.
- Knowledge and experience working with a POS system.
- Customer service and fast-paced problem-solving skills under pressure.
- Must be personable, proactive, and self-motivated.
- Ability to work effectively independently and/or in a team environment
- Ability to adapt to change quickly and prioritize tasks as needed.
- Punctuality and dependability.
- Basic knowledge of food and beverage preparations, service standards, and guest relations.
- Excellent personal hygiene and a well-groomed appearance.
- Ability to occasionally lift/move items weighing up to 30 pounds.
- Must be able to work extended hours due to business requirements including late nights, weekends and holidays.
- Minimum of 2 weekdays available for Suite setup.