Security Supervisor

Key Attributes for Success

To excel in this role, candidates mustpossessa genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences andmaintaininga positive atmosphere for our guests.Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.

• Enjoysdemonstratingenthusiasm and dedication in providing exceptional service.

• Wantsto make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoyscollaborating effectively with colleagues and partners.

• Likesbuilding and nurturing strong relationships within the team.

• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.

• Wantsto quickly adjust to changes in the environment to ensure guest satisfaction.

• Thrivesin dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.

• Enjoysconveying information clearly, confidently, and with warmth.

• Wantsto communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.

• Likesanticipatingguest needs and consistently exceeding expectations.

• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires toidentifyand resolve issues creatively and efficiently.

• Enjoyshandling guest concerns with empathy and professionalism, turning challenges into opportunities.

• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.

• Enjoys ensuring every aspect of service delivery is meticulously executed tomaintainhigh standards.

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

Reporting to the Security Management Team, the Security Supervisor will lead Security Officers at Barclays Center. This is a part-time, non-union, hourly position. Job responsibilities include:

EVENT SECURITY

• Uphold the Security Department’s Prime Directives, most importantly our mission to take reasonable steps to protect the safety and security of our venue guests, employees, and assets with respecttowardseveryone’s dignity and legal rights.

• Resolve escalated security situations andprovideappropriate warningstoguestswho are not in compliance with thevenue'spolicies and procedures.

• Assistwith directional and informational inquiries.

• Appropriately document all major/minor incidents.

• Represent Barclays Center and the Security Department in an exemplary manner.

• Apply principles of logical thinking to a wide range of intellectual and practical problemstosuccessfully perform and direct va