POSITION: Premium Experience Host
DEPARTMENT: Sales and Marketing
REPORTS TO: Premium Sales Coordinator
FLSA STATUS: Part-Time
Summary
The Premium Experience Host will provide client services, hospitality, and support for premium events held at Altria Theater and Dominion Energy Center venues. The Premium Experience Host has day-of oversight and supervisory responsibility for premium events, coordinating with food and beverage staff and related personnel to assure all event needs are fulfilled. The host will also provide professional client services, hospitality, and support to premium level guests.
Essential Functions:
oCoordinates with the Premium Sales Coordinator for scheduling, guest list management and review, and special event activations during premium events
oPrepares premium event spaces and supplies ahead of guest arrival
oLiaises with event staff working within the premium spaces, including security, maintenance, ushers and house management, and food & beverage staff to share policies and procedures for the spaces and guest hospitality efforts
oActs as room host to welcome premium level guests, assisting with guest questions or needs, escorting guests to their seats, and building and maintaining relationships with guests
oManages overall room experience during premium events, maintaining a fun, friendly, and elevated environment
oMonitors food displays alongside banquet managers, refreshing and tidying as needed
oProactively manage guest complaints, disturbances, or difficulties, relaying to appropriate staff as needed
oPrepare host on duty reports following the end of premium events and disperses to appropriate staff for review
oStay abreast of premium experience offerings to pitch, sell, and collect payment from guests for future upgrades when appropriate
oAssist with side-work and other opening/closing procedures as needed
Required Qualifications:
oMust be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays
oMust maintain appearance and dress according to established guidelines
oMust possess very strong interpersonal relationship and skills
oMust possess pleasant personality with an enthusiastic and professional attitude
oSales or hospitality experience is preferred
oMinimum 21 years of age
oAttention to detail and service oriented
Legends is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor
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