ABOUT LEGENDS GLOBAL | HUNTINGTON PLACE
Legends Globalis redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360Ā° approach that integrates Partnerships, Premium Experiences, Merchandise, Technology, and Operations, Legends Global delivers world-class results for clients and unforgettable moments for guests.
AtHuntington Place Detroitā the 16th largest convention center in the United States ā that globalexpertisemeets Detroitās energy, innovation, and resilience. Together,weāreshaping the future of live experiences in the heart ofthe MotorCity.
THE ROLE
The Custodial Supervisoris responsible forsupporting the day-to-day operations of the Environmental Services department and ensuring work assignments are completed efficiently, safely, and within established timelines and budgets.
Reporting to the Environmental Services Operations Manager, this role provides leadership and direction to frontline team members while ensuringhigh standardsof cleanliness, safety, and service throughout the facility. The Custodial Supervisor must be a self-starter who works effectively with individuals at all levels of the organization and can successfully adapt to changing priorities and operational demands in a fast-paced convention center environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Operational Leadership
Provide leadership and direction for day-to-day operations of Environmental Services team members to meet the needs of internal and external customers.
Assign andmonitordaily work schedules to ensuretimelycompletion of operational tasks.
Ensure productivity, service quality, and safety standards are consistently met.
Coordinate staffing, scheduling, andmanpowerplanning to meet operational demands.
Team Management & Employee Relations
Support absence management, employee discipline, coaching, and performance management activities.
Assistwith training, onboarding, and development of Environmental Services staff.
Foster a positive team environment that promotes accountability, teamwork, and morale.
Coordinate with shift counterparts to ensure smooth transitions between shifts.
Operations Coordination
Collaborate with other departmental managers todetermineoperational needs for customer events.
Manage beginning and end-of-shift reports documenting service delivery, safety issues, equipment concerns, and employee relations matters.
Ensure proper communication and handoff of operational information between shifts.
Inventory & Administrative Duties
Oversee operational supply levels and inventory needs.
Support office management and administrative responsibilities within the department.
Ensure compliance with operational policies and procedures.
Equipment Operation &Safety
Operate self-propelled material handling or mechanical lift equipment asrequired.
Monitor the safe and effective use of equipment by team members.
Ensure compliance with workplace safety standards and reporting procedures.
Continuous Improvement & Reporting
Observe and analyze departmental operations toidentifyefficiency improvements.
Report operational findings and recommendations to senior leadership
Support continuous improvement initiatives to enhance service quality and efficiency.
Other duties as assigned, including special projects.
KEY DELIVERABLES
Consistent delivery of high-quality environmental services throughout the facility.
Effective supervision and scheduling of Environmental Services staff.
Safe and efficient operations aligned with organizational policies and procedures.
Strong communicationand coordination between shifts and departments.
Accurate reporting of operational, safety, and employee-related issues.
QUALIFICATIONS
High school diploma or equivalent required;Associateās or Bachelorāsdegree preferred.
Five (5) to seven (7) years of progressively responsible housekeeping or environmental services experience; equivalent experience will be considered.
Previoussupervisory experience preferred.
Experience working in a unionized environment preferred.
Prior experience working in large hotels and/or convention center operationsstronglypreferred.
Basic computerproficiencyand familiarity with standard office software.
COMPENSATION & BENEFITS
Competitive salarycommensuratewith experience, plus:
Medical, dental, and vision benefits starting day one
Paid vacation, holidays, and sick time
401(k) with company match
WORKING CONDITIONS & PHYSICAL DEMANDS
This positionoperatesonsite in a professional office environment within a live-event facility.Therole requires frequent movement throughout the building and active supervision of operational teams.
Physical requirements may include:
ā¢ Standing and walking for extended periods
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