Job Requisition ID #
Position Overview
Autodesk is searching for a Workday Production Support Analyst. At Autodesk, we believe that you can #makeanything, and the right candidate would bring that mindset to the HR Technology team and the systems, processes, and programs we support. As the Senior Workday Analyst, you will have an opportunity to optimize Workday to support our people and deliver an amazing employee experience.
Our team, People Data Operations, is responsible for back-office operations and services supporting global people programs and services to be delivered globally at scale. This group partners closely with People & Places teams and partners to provide high-scale operational reporting and data support services.
Responsibilities
Configure, support and optimize the design, development and performance of Workday and related business data systems and processes globally
Assist with Workday releases by evaluating and testing feature changes and recommending process or system optimization in alignment with business goals
Troubleshoots and resolves production support issues in partnership with People Data Operations team, ESE (IT) team and other cross functional teams as necessary with exceptional customer service
Collaborates with partners in People Experience, Payroll, Finance, Total Rewards, DES and others to provide support for requests such as minor configuration enhancements and break-fix needs
Provides security role administration support in HR tools proactively and upon request
Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws in close coordination with People and Places teams, ESE (IT) and Regional People Services Teams
Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc
Assists the PPL COEs and other People Experience teams with the process flows, data analysis, configuration and EIB loads associated with annual and off cycle events such as performance evaluations, merit increases, bonus payments, and job structure enhancements
Monitor and analyse Workday performance and make recommendations to deliver greater operational efficiency and effectiveness
Assists with software implementation and upgrades
Actively participates in user acceptance testing and documentation
Assists end-users and internal teams on Workday related issues
Ensure team and system compliance with regulatory requirements, including GDPR, SOX and other control narratives and matrices
Comply with HR Technology and IT change control processes
Minimum Qualifications
2-3 years professional experience in Workday Functional. Workday certification preferred Bachelor's degree or equivalent preferred
Must have knowledge in more than one module in Workday. Workday Core HCM & Compensation knowledge is preferable
Module Specific knowledge is added advantage. Ex- Workday Security, Onboarding, Recruitment, Benefits, Talent, Compensation, or Absence, Time/Tracking
Conversant with Support practices and is sensitive to SLA
Good to have: Ticket handling in ServiceNow
Good to have: Experience with Agile Methodologies
Experience working with functional HR teams in the development and implementation of technical solutions that improve efficiencies and performance
Proven background in problem solving and partnership in a global environment
Passion for working with people and systems, and a strong interest in helping customers succeed
Ability to maintain personal and confidential information
Self-starter and ability to work independently but also collaborate across teams
Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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