Job Requisition ID #
Position Overview
Autodesk is transforming the construction industry with cloud solutions that enable customers to work smarter and prepare for the future. As an Adoption Specialist within the Autodesk Emerging Business organization retaining and expanding our construction customers is one of our most important tasks. Within Emerging Business Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers' desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for Emerging Business.
This role focuses on structured, high-volume engagement supported by data insights, targeted outreach, and repeatable onboarding and adoption motions. You will guide customers through early adoption, monitor engagement, and intervene when usage is low. You will provide actionable guidance, share best practices based on intended workflows, and ensure customers achieve meaningful value from their Autodesk investment. You will report to the Territory Adoption Manager and collaborate closely with partners and internal teams to support retention, expansion and customer outcomes.
Responsibilities
Customer Engagement & Adoption Guidance:
Assess customer health and renewal risk using digital tools, reports and usage insights
Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
Driving Value, Growth and Expansion Readiness:
Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
Recognize friction points or gaps in usage and recommend appropriate next steps
Share customer trends and insights that help strengthen and scale adoption programs across the region
Internal Collaboration & Documentation:
Document customer engagement, actions, and opportunities thoroughly in Salesforce
Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives
Support escalations by providing contextual insights and coordinating effective follow-up actions
Minimum Qualifications
You will need to speak fluent in English
Bachelor’s degree or equivalent experience
AEC software knowledge and/or relevant AEC industry experience
Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
Passion for technology with strong technical aptitude and willingness to learn new tools quickly
Experience managing a high-volume account portfolio within structured processes
Ability to handle escalated customer situations and communicate effectively across different organizational levels
Strong organizational, follow-up, and time-management skills
Preferred Qualifications
Degree in Engineering, Architecture, Construction Management, or related fields
Experience supporting SaaS adoption or digital onboarding programs
Familiarity with Autodesk Construction Cloud or similar technologies
The Ideal Candidate
The ideal candidate is curious, proactive, and motivated by helping customers succeed with technology
You enjoy learning new capabilities as products evolve and can translate that knowledge into clear, actionable guidance
You are comfortable engaging with many customers across a variety of scenarios and can build relationships rooted in trust
Experience in the construction industry strengthens your ability to understand customer workflows and support meaningful adoption
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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