Senior Associate, HR Operational Excellence

Career Category

Human Resources

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

HR Operational Excellence

 We are looking for a motivated and detail-oriented Operational Excellence individual to join our Human Resources team. This  role supports the optimization of HR systems and processes, with the goal of enhancing the employee experience and improving operational efficiency. The ideal candidate is curious, proactive, and eager to contribute to process improvement initiatives, system enhancements, and data-driven decision-making.

Key Responsibilities

Employee experience support

• Assist in analyzing HR processes to identify opportunities for improving employee interactions and satisfaction.
• Help gather and organize employee feedback to identify pain points and recommend small-scale improvements.
• Support the creation and maintenance of HR tools and resources that are end user-friendly and aligned with employee needs.

Process improvement

• Participate in continuous improvement projects, including workshops or Kaizen events, to streamline workflows and eliminate inefficiencies.
• Support documentation of current and improved HR processes, ensuring clarity and consistency.
• Apply basic process improvement techniques and contribute ideas for making HR operations more effective.

HR systems & data support

• Support the implementation and enhancement of HR systems (e.g. Workday, ServiceNow) through testing, user support, and documentation.
• Monitor system performance and assist in resolving data quality or functionality issues in collaboration with HR Technology and DTI teams.
• Help prepare training materials and user guides to improve adoption and understanding of HR systems.

Cross-Functional Collaboration

• Work closely with regional/local HR teams and Centers of Excellence to understand their needs and assist with solutions.
• Collaborate with HR Technology and DTI teams to support ongoing system maintenance and compliance with global standards.
• Participate in projects related to HR system setup and process implementation for new business entities or regions.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
• 5-8 years of experience in HR operations, systems, or process improvement is preferred.
• Strong understanding of HR systems and data management concepts.
• Strong organizational skills and attention to detail.
• Good communication and teamwork skills; ability to work with stakeholders across functions.
• Interest in continuous improvement methodologies (Lean, Six Sigma, etc.); certification is a plus but not required.
• Demonstrated ability to lead cross-functional projects and apply continuous improvement methodologies.
• Demonstrates strategic agility, sets priorities in line with business requirements
• Drives for results; encourages decisions, processes and outcomes of the highest quality
• Flexible and well organized, with a good sense of priorities
• Leverages HR functional knowledge and continuously expanding business acumen
• Demonstrates project and issue management skills; uses a variety of techniques and methods to reach win/win solutions 
• Process and change management skills ;
• Strong interpersonal and communication skills ;
• Excellent analytical, project management (agile), and interpersonal communication skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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