Career Category
Engineering
Job Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the worldâs toughest diseases, and make peopleâs lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond whatâs known today.
 ABOUT THE ROLE
Role Description:
The SAP Serialization Support Analyst is responsible for supporting, monitoring, and enhancing SAP serialization processes across manufacturing, distribution, and order-to-cash flows. This role ensures compliance with global regulatory requirements (DSCSA, EU FMD, etc.) and supports business continuity across plants and distribution networks.
The analyst serves as a functional and technical SME for SAP Serialization and TraceLink integration, ensuring stable system performance, regulatory compliance, and seamless data exchange between SAP and external serialization platforms.
Roles & Responsibilities:
- Provide Level 2/Level 3 support for SAP serialization (ATTP) integrated with TraceLink system incidents and service requests.
- Support SAP modules including:
- SAP ATTP (Advanced Track & Trace for Pharmaceuticals)
- SAP ECC / S/4HANA (SD, MM, LE, OTC integration)
- SAP ICH (Information Collaboration Hub), where applicable
- Monitor and troubleshoot:
- IDocs
- RFC connections
- Web services
- Background jobs
- Batch processing failures
- Provide operational support for TraceLink serialization platform.
- Troubleshoot SAPâTraceLink interface failures.
- Monitor outbound and inbound message flows between SAP and TraceLink.
- Support serial number provisioning, EPCIS message handling, and compliance reporting.
- Coordinate issue resolution involving third-party CMOs and external trade partners connected via TraceLink.
- Validate data consistency between SAP and TraceLink systems.
- Support regulatory reporting submissions via SAP and/or TraceLink.
- Support change control, transport documentation, and system validation activities.
- Participate in SIT, UAT, and regression testing cycles.
- Assist in production deployments and post-go-live stabilization.
Basic Qualifications and Experience:
- Bachelorâs degree in computer science or STEM majors and 3 to 6 years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM ORÂ
- Diploma in computer science or STEM majors and 5 to 8 years of IT or years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM/SRM
Functional Skills:
Must-Have Skills:
- 8+ years of SAP experience, with 3+ years in SAP ATTP/Serialization.
- Hands-on experience with TraceLink integration and support.
- Strong understanding of EPCIS, serial number lifecycle management, aggregation, and commissioning/decommissioning processes.
- Experience supporting regulated pharmaceutical environments.
- Knowledge of global serialization compliance requirements (DSCSA, EU FMD, etc.).
Good-to-Have Skills:
- Good understanding of SAP SD and logistics process.
- Familiarity with Agile methodologies for software delivery and process improvement.
Professional Certifications:
- SAP Certified Application Associate in SAP S/4 Hana Sales and Distribution
- Agile Certified Practitioner
 Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to work effectively with cross-functional teams and stakeholders.
- Detail-oriented with a focus on accuracy and compliance.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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