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What you will do
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Part of Amgen’s R&D Strategy & Operations organization, the R&D Knowledge & Learning team is responsible for enabling scientific excellence, clinical execution, and regulatory rigor through world-class knowledge, learning, and performance support. We operate role-based learning & development, knowledge management, scientific and therapeutic area training, library and subscription services, and enabling technologies.
The Senior Manager, R&D Knowledge & Learning Capabilities Lead serves as the architect and optimizer of the Knowledge & Learning operating system. This role is accountable for designing, governing, and continuously improving the capabilities, operating models, standards, and enabling technologies that allow the global R&D Knowledge & Learning organization to scale with speed, quality, and compliance.
This leader works horizontally across Knowledge Management, Learning Business Partners, scientific/product/therapeutic training teams, GxP Training, and global learning operations, strengthening how these capabilities function individually and together. The role also evaluates and responsibly applies automation, AI, and ML-enabled approaches to improve knowledge flow, onboarding & learning effectiveness, and operational efficiency, ensuring innovation is intentional, governed, and value-driven.
Responsibilities
Knowledge & Learning Capability Architecture
Design and continuously evolve the end-to-end knowledge, learning, and onboarding operating model, ensuring clarity of roles, decision rights, workflows, and integration across KM, functional learning, scientific training, and delivery enablement
Define onboarding as a strategic capability – focused on role readiness, risk-based learning, and accelerated time-to-productivity – rather than a one-time event
Identify systemic gaps, redundancies, and bottlenecks across the knowledge and learning ecosystem and lead targeted capability improvements
Operating Model, Standards & Lifecycle Governance
Establish and govern standards, methodologies, and lifecycle discipline that apply across learning, knowledge assets, and performance support (discover > design > build/buy > launch > sustain > retire)
Develop and maintain standard work (playbooks, templates, RACIs) that enable repeatable, scalable execution across all knowledge and learning offerings
Operational Excellence
Lead redesign and optimization of knowledge, learning, and onboarding processes to improve efficiency, reliability, and experience
Partner with AIN Learning Enablement, KM, GxP, and Global Learning Ops to ensure seamless end-to-end management of enabling infrastructure (e.g., LMS/LXP, knowledge platforms, automation tools)
Portfolio, Measurement & Insight
Enable portfolio-level governance and prioritization across knowledge, learning, and onboarding investments, ensuring transparency, alignment, and effective resource utilization
Define and implement KPIs spanning time-to-productivity, role readiness, adoption, effectiveness, and value realization
Produce executive-ready insights to guide decision-making and continuous improvement
Capability Uplift & Enablement
Strengthen the capability of Knowledge & Learning professionals through coaching, frameworks, and targeted enablement (e.g., portfolio thinking, lifecycle management, instructional design rigor, KM best practices)
Serve as a thought partner to Knowledge & Learning leaders, enabling consistent maturity and performance across teams
Automation, AI & Innovation Enablement
Evaluate, pilot, and guide the responsible application of automation, AI, and ML across knowledge, onboarding, and learning (e.g., content management, personalization, analytics, workflow automation)
Partner with AI&D, DTI, Quality GxP, and governance bodies to ensure solutions are validated, scalable, and compliant
Translate emerging technologies into practical, value-generating use cases for the Knowledge & Learning ecosystem
Change Leadership & Integration
Lead change management for new standards, operating models, and technologies to ensure adoption and sustained impact
Foster a culture of continuous improvement, learning innovation, and cross-capability collaboration
Basic Qualification:
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