As a member of the User Experience team at the Argonne Leadership Computing Facility (ALCF), the HPC User Support Engineer will play a critical role in providing technical support for ALCF’s high-performance computing (HPC) systems and services. This role focuses on ensuring a seamless user experience for researchers utilizing ALCF resources.
The successful candidate will work closely with leading scientific researchers from the Department of Energy complex, academia, and industry to resolve technical issues, create user documentation, and deliver training sessions. This position also involves stewarding users through ALCF allocation programs and improving workflows to enhance system usability and efficiency.
Key responsibilities include, but are not limited to:
Position Requirements
Required Skills, Knowledge, and Qualifications:
Experience working in an HPC center supporting user codes
Experience working with parallel codes using MPI implementations and openMP
Experience with common machine learning frameworks
Experience with source code management systems like Git, and CI tools like Jenkins or GitLab
Experience with DBMS
Experience with containerization
Experience developing technical training documentation for users
Ability to work on multiple concurrent projects efficiently and effectively
Highly motivated and user focused
Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork.
To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract.
This position can be hired at one of two levels; the selected candidate will be placed at the appropriate level (PT3 or PT4) dependent upon the depth and breadth of relevant knowledge and skills. The minimum requirements for the two levels are as follows:
Job Family
Professional Technical (PT)Job Profile
Systems Integration Admin/Support 3Worker Type
RegularTime Type
Full timeThe expected hiring range for this position is $86,299.00 - $134,626.05.Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such as, but not limited to, the scope and responsibilities of the position, the qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs. Additionally, comprehensive benefits are part of the total rewards package.
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As an equal employment opportunity employer, and in accordance with our core values of impact, safety, respect, integrity and teamwork, Argonne National Laboratory is committed to a safe and welcoming workplace that fosters collaborative scientific discovery and innovation. Argonne encourages everyone to apply for employment. Argonne is committed to nondiscrimination and considers all qualified applicants for employment without regard to any characteristic protected by law.
Argonne employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation in the application phase for review by Argonne's Legal Department.
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