Insurance Claims Advocate

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary:

Claim Advocates need to handle the claim process from beginning to end, working closely with the client, insurance carrier, adjuster and claimants as well as co-workers in the underwriting department. Applies acquired job skills and company policies and procedures to complete assigned tasks. Requires basic working knowledge of principles and practices of area of specialty.

Responsibilities:

• Assists clients of the agency in reporting and monitoring of Commercial & Personal lines claims, which includes taking initial loss notice, getting loss notice to the appropriate insurance company, communicating with insured on adjuster assignment, tracking claims payments, and following the claim until closed by the insurance company.

• Conducts initial reviews of claims for any coverage questions, reviews any denial of coverage for accuracy and acts as a liaison between insured and insurance company adjuster.

• Serves as contact for Adjuster and Insured for claims related issues.

• Refers complex coverage questions to Risk Manager 

• Secures loss runs from carriers as requested.

• Prepares claims information for presentations as requested.

• Resolves customer claim issues in coordination with Account Executives and Producers in order to reduce E&O exposure.

• Provides claims packets to customers and prospects as requested.

• is comfortable reading policy forms, understanding coverage and questioning carriers when necessary

• Evaluates and challenges claim reserves in accord with industry and claim specific knowledge

• Cooperates with counsel for suit or trial

• Secures loss runs from carriers as requested. Prepares claims information for presentations as requested.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Active Property & Casualty License or ability to obtain one within 60 days of hire date. 

• Excellent verbal and written communication skills as well as strong interpersonal skills with the ability to interact with colleagues, leaders, across all levels

• Able to work independently and achieve a high-level product within requested time constraints

• Must be able to work as a team member to achieve goals

• Proficiency is MS Office Suite

• Applied EPIC experience a plus.

Education/Experience:

• High School Diploma; Associate degree or higher preferred

• 3+ years of claim experience, industry experience