3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
Managing and executing timely & accurate responses to quality complaints
Based on business criteria even owning entire E2E customer complaints Utilizing project management, process improvement, customer service, and communication skills
Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies ⢠Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
Participating in efforts to develop a common global SIBG Complaint process
Developing and leading improvements and/or solutions to work processes and tools
Qualifications:
Bachelorâs degree or higher (completed and verified before start)
Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment
Experience in SAP, Salesforce, CIR, Power BI, EXCEL ⢠Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area
Ability to find innovative solutions to complex customer & 3M problems
Confidence to make sound decisions in the absence of detailed instructions
Knowledge in English and Spanish language (speaking, reading, writing, and listening) are required for this role
Amenable to graveyard shift schedule: 9:00 PM - 5:00 AM (Philippine Standard Time)
Learn more about 3Mâs creative solutions to the worldâs problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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