Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels.
We’re hiring a Support Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City.
We think about support differently at Unit: we measure success by how many product improvements we generate, not only by how many tickets we resolve. Every ticket is a signal, an opportunity to uncover root causes and turn customer feedback into insight that improves our product.
The Support Specialist is a critical and highly visible role at Unit, ensuring we deliver excellent service to our customers while continuously improving our product. This role comes with a significant amount of responsibility from Day 1. You will have immediate and ongoing impact on both Unit and our customers. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up.
Triaging, responding to, escalating, and managing complex customer inquiries
Coordinating with cross-functional teams to resolve challenging customer issues
Identifying opportunities for product improvements, escalating them to Unit’s Product team, and tracking them to completion
Leading training programs and creating content for internal and external audiences
You’re detail-oriented while maintaining a big-picture perspective
You’re a quick learner and comfortable in fast-moving environments
You like building things and are energized by challenges
You are enthusiastic about fintech and creating the future of financial infrastructure
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.
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