Our mission at Tensorwave Cloud is to build seamless, secure, reliable, and resilient AI infrastructure at scale, eliminating barriers and challenging the status quo to empower builders and support AI innovation.
About the role
We are seeking a Data Center Inventory Technician with a focus on RMA to support our growing campus.
This role is responsible for the end-to-end lifecycle of physical hardware assets spanning receiving, inventory control, deployments, returns (RMA), and decommissioning.
This position is critical to maintaining accuracy, uptime, and vendor accountability across our infrastructure footprint.
Responsibilities
Accurately receive, inspect, label, log, and stage servers, components, and racks
Manage the lifecycle of all data center hardware including receipt, tagging, deployment, transfers, audits, storage, and decommissioning
Maintain real-time accuracy and regular audits of all assets in the data center
Track and document asset movement between locations, cages, and vendors
Coordinate secure hardware retirement, data destruction verification, and certified disposal
Own the end-to-end RMA process for servers, GPUs, drives, PSUs, NICs, and other components, including validating hardware failures
Create, track, and reconcile all RMA cases with vendors until closure
Prepare and manage outbound RMA shipments, including secure packaging, labeling, serial tracking, and customs documentation
Coordinate with Data Center Operations to safely remove and replace failed components with minimal downtime
Maintain reporting on failure rates, turnaround times, and vendor SLAs
Required Experience
4+ years of experience managing hardware RMAs with major OEMs or component vendors
Exceptionally detail-oriented with ability to follow structured procedures
Strong written and verbal communication with clean handoffs and documentation
Proficient with inventory tracking systems and maintaining accurate, reliable data
Direct experience with servers, GPUs, DIMMs, SSDs/HDDs, NICs, PSUs, and rails
Experience with power, cooling, cable management, and physical security best practices
Experience with iLO, Redfish, IPMI, KVM, or Linux diagnostics
What We Bring
Mission driven company
Competitive Salary
Stock Options
100% paid Medical, Dental, and Vision insurance
Flexible PTO
Paid Holidays
401(k)
Parental Leave
Flexible Spending Account
Short Term Disability Insurance
Life and Voluntary Supplemental Insurance
Mental Health Benefits through Spring Health
We’re looking for resilient, adaptable people to join our team, people who believe in the mission and think at massive scale. The solutions that worked on a handful of devices will not work at Exascale. Be prepared to be pushed daily, to learn a lot, and literally build the future.
Tensorwave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, national origin, or veteran status.
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