We live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isnât a luxury, itâs an expectation.
So why not renting? Itâs still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
Thatâs why weâve built the worldâs first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
Weâre passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 250+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win â creating the ultimate Triple Win.
Are you used to working with an engineering counterpart / team, knocking out incremental enhancements? Thatâs not this role.
Are you used to writing user stories, detailing acceptance criteria, and contributing to sprint ceremonies? Thatâs also not this role.
We are seeking an experienced Product Manager who will be responsible for owning strategic initiatives for the extremely fast-growing and highly visible âresident benefitâ of Group Rate Internet (GRI). Youâll sit within the product & technology org and report to the head of Group Rate Internet.
As initiative owner (think Initiative â Epic â Story hierarchy) you will be the responsible party to ensure specific outcomes are achieved within a timely manner. For example, for a given initiative, you will likely:
Discovery: personally own, identifying the problems to solve & needs to address
Definition & Design: heavily influence and lead, in partnership with relevant cross functional team leads
Development: pair with partner PMs across the organization to ensure timely execution of software solutions
Delivery: personally own, in partnership with Enablement, Ops and other cross functional teams
Data: personally own, ensuring targeted outcomes are achieved through a triple done approach
To be clear - this is not a Program Manager, Project Manager, or Product Owner role. We are looking for someone who can identify high impact outcomes to achieve, define a solution and path forward, and ensure successful execution through complex cross functional collaboration.
The ideal candidate thrives in fast-paced, high-growth environments and converts ambiguity into clear action. You are highly successful and drive outcomes whether working independently or collaborating with cross-functional teams. You are adaptable and flexibleâable to dive into technical details or step back to shape product strategy. Youâll bring a decisive, âget-it-doneâ mindset, proactively unblocking teams and driving outcomes without hand-holding. You excel at transforming bespoke requests into scalable patterns and frameworks that reduce long-term complexity. You communicate crisply across functions and align stakeholders quickly. You balance speed with rigorâshipping iteratively while protecting quality, reliability, and customer impact. You demonstrate resilience, ownership, and sound judgment, prioritizing business value over process for processâs sake.
Own the end-to-end delivery of GRI-related initiatives, ensuring scalable solutions and successful customer adoption.
Partner with the head of GRI in crafting a product roadmap that spans not only product & tech, but also operations, support, finance, and other key teams.
Work closely with internal stakeholders (operations, engineering, customer success, partnerships, support, and others) to understand workflows, pain points, and needs that translate into actionable requirements.
Work closely with third party vendors to perfect current systems and deliver exceptional resident experiences.
Monitor and report on key business and product metrics.
Navigate competing priorities to deliver on outcomes rather than solutions.
Be the âgo toâ for partner PMs, development teams, internal stakeholders, and third party vendors for Group Rate Internet.
4+ years of product management experience, preferably in PropTech.
Experience with file transfer processes and interacting with third party vendors and their own internal operations.
Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality.
Bring a decisive, âFirst Principlesâ mindset proactively unblocking teams and driving outcomes while collaborating closely with partners.
Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.
Have an empathetic mindset when seeking out pain points and needs.
By end of month 1:
Understand the core mission of Group Rate Internet and how it fits within the Second Nature product suite
Be able to speak high level on the core concepts across the end to end Group Rate Internet experience
Understand and have established relationships with core GRI stakeholders across Second Nature
Contribute to planning ceremonies, and be conversant in tools including JIRA, Confluence and other relevant product management software packages
Have taken ownership over one net new initiative
By end of month 3:
Understand the minutiae of key triggers that impact the end to end GRI experience
Have successfully delivered the net new initiative assigned month 1 alongside inherited inflight projects
Have taken full ownership over a minimum of 4 top-priority GRI initiatives
Fully contribute to GRI Core planning through data-driven decision making, influencing prioritization and establishing initiative-specific roadmap
Own and contribute to GRI updates to cross functional teams and senior stakeholders
Have identified at least one area for internal optimization
Have improved at least 1 area in the PM Skills Matrix
By month 6 and beyond:
Be a SME for GRI at Second Nature, offering a complete understanding of the e2e product experience
Have successfully delivered on all H1 outcomes, including stretch goals
Have defined and maintain a 1-year roadmap for technology supporting Group Rate Internet
Maintain a suite of business and product metrics for which they regularly make data-driven product decisions
Have created raving fans from our internal stakeholders across sales, implementation, customer success, and support
Create and present updates to senior leadership and stakeholders
Have improved at least 3 areas in the PM Skills Matrix
We get it. Requirements can sometimes hold people back from applying to a job, but donât let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.
This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.
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