This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Role Intent

The Strategic Operations (Commercial, Legal & Special Projects) role exists to own and execute the messiest, highest-leverage problems in the company—where legal, compliance, insurance, revenue, and strategy all intersect.

This is not a legal role.

This is not an operations support role.

This is an operator role.

You exist to:

• Translate legal and compliance constraints into business decisions

• Unblock revenue, delivery, and growth

• Pressure-test new ideas before the company commits real resources

• Operate across Sales, Client Success, Marketing, Compliance, and Leadership

• Take ownership of complex initiatives that don’t fit neatly into one function
  

You will work on what matters most right now, not what fits neatly into a job box.

You report:

• Solid-line to the Head of Compliance

• Dotted-line to the CEO
  

You will be trusted with judgment, visibility, and real responsibility.

This Is a High-Autonomy IC Role (With Real Runway)

This is a senior individual contributor role by design.

You will:

• Operate independently

• Sit in high-context conversations early

• Make recommendations executives act on

• Own outcomes, not just analysis
  

Over time, this role can grow in multiple directions:

• Deeper ownership in legal / compliance / risk

• Broader strategic operations leadership

• Ownership of new initiatives or business lines

• Potential path into a GM role if you demonstrate the judgment and execution to earn it
  

This role is built for someone who wants optionality, not a narrow ladder.

How You’ll Actually Spend Your Time

This is a highly dynamic role. In a given month, you might:

• Join Sales calls to structure deals, negotiate MSAs, or unblock contract issues

• Work with Client Success & Account Management to renegotiate scope, pricing, or edge cases mid-engagement

• Partner with Marketing to pressure-test positioning, claims, and go-to-market ideas

• Coordinate with external counsel on targeted legal questions—then translate guidance into action

• Own insurance workflows tied to client requirements and operational reality

• Build models in Google Sheets to evaluate whether a new initiative is worth pursuing

• Help leadership decide:
  “Should we do this at all?”
  “If we do it, how should it be structured?”
  

You will constantly move between:

• Legal constraints

• Commercial incentives

• Operational reality

That translation is the job.

Core Responsibilities

Cross-Functional Business Operator

You work directly with:

• Sales — deal structuring, contract negotiation, objection resolution

• Client Success & Account Management — amendments, expansions, renewals, exceptions

• Marketing — positioning, messaging, and compliance-aware strategy

• Compliance & Legal — risk assessment, delivery, and execution

• Leadership — tradeoffs, prioritization, and escalation
  

You are not a reviewer.

You are a thought partner and problem owner.

Legal, Contracting & Insurance Ownership (Business-First)

• Own negotiation and execution of:

  • MSAs

  • Amendments

  • Commercial terms

• Balance protection with speed and pragmatism

• Act as the primary interface with external general counsel

• Own insurance workflows end-to-end:

  • Coverage alignment

  • Client requirements

  • Renewals and exceptions

Your goal is not perfect documents.

Your goal is clean decisions that hold up over time.

Commercial Judgment & Financial Thinking

• Build and analyze models in Google Sheets

• Read and understand P&Ls

• Pressure-test new initiatives:

  • Unit economics

  • Risk exposure

  • Scalability

• Provide leadership with clear, directional recommendations
  

You are expected to think like an operator, not an academic.

Special Projects & New Initiatives

You will be pulled into:

• New product or service ideas

• Expansion into new markets or client types

• Risk-heavy or ambiguous initiatives

• Projects that cut across multiple teams and don’t have a clear owner yet
  

If something matters and is messy, it likely lands with you.

What Success Looks Like

First 90 Days

• Trusted partner across Sales, CS, Marketing, and Compliance

• Confident presence on client and internal strategy calls

• Contracting and insurance workflows feel faster and cleaner

• Leadership brings you into decisions early
  

6–12 Months

• Fewer bottlenecks, fewer surprises

• Clear frameworks for evaluating new initiatives

• Teams proactively loop you in because it makes things better

• You are seen as a business operator—not a function

Ideal Background

This role is intentionally designed for someone who:

• Has legal fluency but chose not to practice law

• Enjoys judgment calls and ambiguity

• Is comfortable talking to clients and executives

• Can model in Sheets and read a P&L

• Gets bored doing only one thing
  

Strong fits often include: