Senior Security Operations Specialist

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

Relay is building a best-in-class, in-house Security Operations function to protect our customers, platform, and business as we scale. As a SecOps team member, you’ll be on the front line of detecting, investigating, and containing real security threats in real time, turning signals into action and incidents into lasting improvements.

What You'll Be Doing

• Monitor, triage, and investigate high-severity security alerts across cloud infrastructure, identity, SaaS, endpoints, and production systems

• Validate threats versus noise and determine severity and impact

• Execute containment actions and coordinate response across teams

• Act as Incident Commander or deputy during security incidents

• Build and maintain investigation runbooks and response playbooks

• Work horizontally across Risk, AppSec, Engineering, Product, and business teams to ensure security findings lead to meaningful improvements in systems, practices, and outcomes.

• Contribute to SOAR automation and alert enrichment

• Produce high-quality incident documentation and post-incident remediation

• Design and implement advanced threat detection logic using SIEM/XDR telemetry.

• Perform threat hunting engagements to proactively detect stealthy adversaries.

• Ensure security compliance and regulatory alignment: Partner with Compliance, Security, and Risk teams to implement and enforce security controls, standards, and policies across systems and services.

Who You Are

• 5+ years in security operations, incident response, or related cybersecurity roles.

• Strong cloud security and identity security experience (AWS preferred).

• Comfortable making structured, high-impact decisions during active incidents.

• Deep knowledge of common attack techniques, adversary TTPs (MITRE ATT&CK, etc.), and fraud/ATO patterns.

• Strong written and verbal communication skills — able to explain complex technical issues to both technical and business audiences.

• Ownership mindset with a bias toward action and continuous improvement.

• Skilled in building detection logic and workflows for cloud-native environments and security tooling.

• Experience with SOAR platforms and building/optimizing automated response playbooks.

• Ability to communicate complex security issues clearly to both technical and business stakeholders.

Bonus Points

• Fintech or regulated environment experience

• Fraud/ATO tooling familiarity

• Purple Team or detection engineering exposure

• AI system monitoring or abuse detection experience

The Interview Process

Stage 1: A 30-minute Google Meets video call with a member of the Talent Team

Stage 2: A 45-minute Google Meets technical interview with the SecOps Manager

Stage 3: A 45-minute meeting with a member of the leadership team

Stage 4: A 60-minute case study presentation with members of the Security team and the SecOps Manager

Our Compensation Approach

We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.

The annual salary range for this role is $126,000 - $154,000 CAD.

For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $140,000 CAD. Offers below this point reflect candidates we believe can grow into the full scope of the role with support and development. Offers above this point reflect impact that meaningfully exceeds the role’s defined expectations or an expanded scope from day one.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Why Relay Might Be the Perfect Fit For You

• You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it. 

• You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

• You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

• You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about  stepping into the unknown and navigating new terrain to create something better alongside your team. 

• You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself. 

• You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

• You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.

• You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

What’s Important to Us:

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.