Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating proactive communication and around-the-clock workflows, Probook ensures a consistent customer experience without the need for 24/7 manual staffing. We unify these processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.
The Opportunity
This is not a role where you'll work on incremental featuresâyou'll architect and ship the fundamental capabilities that define our platform.
Every feature you build will directly impact ARR. You'll see your work drive customer adoption in real-time, informed by direct customer feedback from our in-person onboarding process.
This is the ground floor of a category-defining company. The systems you build in the next 12 months will scale revenue.
What You'll Do
Build and deploy production AI systems that automate complex decision-making for thousands of service businesses
Ship features at a pace that would be quarterly initiatives at larger companiesâexpect weekend sprints
Work directly with customers to understand their workflows and translate needs into technical solutions
Integrate state-of-the-art AI frameworks and tools into production systems
Architect scalable backend infrastructure that supports rapid growth
Own critical product features end-to-end, from design through deployment
What We're Looking For
Technical Excellence
Exceptional coding fundamentalsâcomfortable with quant-level technical problems while leveraging AI coding tools as force multipliers
2-6 years of backend engineering experience, ideally at fast-growing early-stage startups or as a founding engineer
Track record of building impressive systems or products (we actively evaluate for this in interviews)
Ability to master an existing codebase and ship meaningful contributions within 48 hours
Execution & Judgment
Extreme bias for actionâyou ship fast without sacrificing quality
Strong product sense and customer empathyâyou understand what users need and how to deliver value
Architectural judgmentâyou build robust, scalable systems, not fragile quick fixes
Comfort with ambiguity and rapid context-switching
Mission Alignment
Genuine passion for building software that impacts real working-class Americans
Energized by the trades and home services industry
Willingness to engage directly with customers to understand their problems
Who Thrives Here
We're a high-performance, in-office team in NYC built around three core values:
Blue Collar â We build software with real impact for people in the trades. We jump on customer calls, understand pain points deeply, and translate them into solutions that matter.
3-Month Runway Mentality â We prioritize shipping speed and execution. We make thoughtful technical decisions but optimize for customer value today, not over-engineered solutions tomorrow.
Low Maintenance â We maintain a high engineering bar, hit our deadlines, and do whatever it takes to deliver for customers. We're on the same team, with zero politics.
Every person at Probook is an A-player with a track record of excellence in high-stakes environments. We operate with intensity, hold ourselves to exceptionally high standards, and measure ourselves by outcomes.
Why Now
You're joining at the exact inflection point where:
Product-market fit is proven ($4M ARR in 9 months, 100% word-of-mouth growth)
The technical foundation is still being built (your architecture decisions will matter for years)
The team is small enough that you'll shape company culture and technical standards
The opportunity is massive ($700B market, still mostly un-automated)
In 12 months, this role will exist, but won't be this role. Right now, you can still define everything.
Benefits
Competitive salary and meaningful equity
Full medical, dental, and vision coverage
Unlimited PTO
1K monthly stipend on Ramp
Comp: 200K - 250K Base
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