VP, Software Engineering

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

ParTech, Inc. is seeking a Vice President of Software Engineering to join our engineering leadership team. This role will oversee software engineering operations across our Punchh loyalty product, building a culture of software engineering excellence, DevOps culture, and most importantly, ownership. Working closely with our leadership team, this role is expected to set and drive the overarching strategy and approach, tackling key projects and initiatives to improve product quality, product economics and team productivity, while continuing to ensure we meet our R&D financial objectives.

The ideal candidate will possess a strong background in Enterprise B2B SaaS products, leadership, a strong work ethic, and an excitement and willingness to tackle any project or challenge that should come their way. As a global company, the candidate must be willing to work across different regions and time zones. The role is primarily remote, but the candidate should expect to travel monthly or as-needed. Our team is distributed mainly across Toronto, Austin, and Jaipur.

The Punchh product generates almost $100M in ARR, handles over $25B of sales annually and pushes almost 15B emails and notifications annually. You are an ideal candidate if you have an aptitude for dealing with and solving challenges at scale and under pressure and are excited by the opportunity to grow another 10x.

Our product is a mix of Ruby on Rails and Go primarily but we have a fair amount of Python and Typescript in-use too. We are heavy users of MySQL (and we have pushed to scale to identify exotic bugs), Kafka, Redis and Kubernetes. All of our teams are actively leveraging AI to improve their productivity.

Position Location:

Hybrid, United States - Austin, TX

Hybrid, Canada - Markham, ON

Remote

Reports To: 

CTO

What We’re Looking For:

Requirements:

· Minimum of ten (10) years of experience leading software engineering projects and teams

· Minimum of fifteen (15) years of software engineering experience; hands-on technical skills at a senior level

· Proven ability to effectively manage and lead a multi-location software engineering team

· Proven record of leveraging agile software engineering principles and practices

· Demonstrated track record of successfully hiring, managing, coaching and retaining world-class software engineers

· Ability to influence and achieve alignment across a range of different opinions and interests

· Comfortable giving/receiving critical feedback to/from others, regardless of their position in the company

· Impartially and aggressively address conflicts and tough decisions

· Seek out, embrace, and evangelize positive change

· Able to concurrently execute short-term (tactical) and long-term (strategic) plans

· Capable of communicating effectively in both technical and non-technical conversations

· Shared passion for both the technical and business aspects of software

· Strong analysis skills and the ability to synthesize multiple perspectives

· Superior organizational and time management skills and an affinity for detail

Unleash your potential: What you will be doing and owning:

· Work closely with our CTO and other key stakeholders (General Manager, VP Product, peer engineering leaders, DevSecOps, Legal & Compliance) to build and drive the Punchh Engineering strategy and approach to support and continue scaling our team of 120+ software engineers, architects and quality engineers

· Own the Punchh Engineering P&L including working closely with our R&D Operations team and FP&A teams to budget, forecast and reconcile our operating plan.

· Drive the recruitment and onboarding efforts necessary to continue scaling the team to meet hiring targets and reduce the time to onboard new employees

· Manage the organizational design, career development ladders, merit process and performance management for all team members, as well as aligning with company-wide international practices

· Drive a culture of continuous improvements to efficiency and quality

· Lead by example, doing what is needed to get the job done, including being hands-on and extending beyond normal responsibilities

· Ensure that communication is flowing efficiently and effectively between groups and individuals, and across geographies and time zones, addressing deficiencies and conflicts

· Provide open and honest insight into the state of managed teams and team members to peers and upper levels of management

· Drive the identification and adoption of appropriate industry best practices, particularly those that address existing deficiencies

· Formulate, refine, document, and enforce department standards, policies and procedures

· Manage projects as needed to ensure adherence to budget, schedule, and scope, while dynamically adjusting for any changes

· Enforce that technical designs are consistently produced and vetted, to ensure that they are appropriate

· Acquire and maintain an in-depth understanding of the company’s business, customers, policies, processes, and products, along with the technical aspects of those products, including the architecture and technologies behind them

· Maintain a high degree of confidentiality concerning PAR’s and customer’s information.

NOTE: This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job. 

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interviews with leaders