At Omnea, weâre reinventing how enterprise businesses operate, starting with the most painful parts: procurement â where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
Weâve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient â one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
It's a $7B+ untapped market, and our traction reflects the scale of the opportunity: weâve 10xâd ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. Weâre now the 4th fastest growing startup in Europe.
Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators whoâve grown unicorns, shipped world-class products, and executed at the highest levels. Youâll work alongside leaders like Ben, Abs, Sabrina, and Rebe.
Weâre looking for our first US Account Manager to join Omneaâs customer team. Youâll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory.
You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our champions, you will drive renewals, expansion and upsell opportunities. Youâll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core.
Youâll be joining us at a pivotal time. Weâve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year weâve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.
Now weâre scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the first Account Manager out there to help turn procurement into a true competitive advantage!
Youâll do whatever it takes to support & champion our US customers in their journey with Omnea. Thereâll be a constant mix of strategic work (advising customers on company-wide transformation projects, refining our account management playbooks & processes, etc.) and operational work (driving upsell & expansion conversion, managing enterprise onboarding & deployments with your dedicated Solutions & Implementation Lead, etc.). And youâll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.
Youâll focus on delivering long-term customer value in every interaction and build lasting relationships through consistent engagement with our customers - from the end users (Procurement/Finance/Ops ICs) through to the senior management of the companies (CFOs/CIOs/COOs) - resulting in deep trust, strong champions and reference points for all future customers.
Youâll be a trusted & strategic advisor to our customers, ensuring they are successful by partnering with key champions & executive sponsors to develop & execute a mutually agreed-upon success plan covering their entire lifecycle. Youâll act as their product expert, from advising on best-in-class configuration of the platform to sharing learnings from or introductions to similar customers.
Youâll own the retention and churn outcomes:
Youâll proactively drive towards renewal conversations and identity & close opportunities for multi-year contract extensions.
Youâll lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention, focusing on both proactive and reactive strategies.
Youâll own Net Revenue Retention targets, identifying & closing expansion opportunities. Youâll proactively nurture customer accounts, deepening their understanding of product vision, value proposition and features.
Youâll identify advocates and expand our customer community to accelerate our GTM motion. Youâll develop and implement proactive initiatives to increase customer adoption and engagement: co-hosting Omnea roundtables with Sales, writing customer newsletters/blog posts/thought leadership etc. with Marketing. Youâll become well-known in this space.
Youâll form a pod with a Solutions & Implementation Lead to ensure you are well supported in expanding the accounts. Bring in our Technical Solutions Experts if you need support and the customer wants to go deeper.
Youâll partner with teams across the company - Product, Marketing, Sales - to integrate and align our retention & expansion strategies, translating customer insights into actionable feedback and help strategically guide the direction of the product based on the voice of the customer feedback. Youâll leverage these relationships to achieve success for your customers.
As we scale our Customer function, youâll have an outsized impact on the business, working with our most strategic customers and defining our Customer Account Management & Success playbooks from the earliest stages. The future scope of this role will be defined by the person who takes on the challenge and ultimately, it is hoped that this person will become a future leader at Omnea.
TL;DR: youâre ambitious & hard-working, competitive in selling, and youâre as comfortable handling technical product demos as you are communicating to Execs about the success of a project. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. Youâre intelligent & can work stuff out from first principles. You derive energy from building meaningful relationships, building a community & network around you, and being a true advocate and champion of our customers.
You have 5-7 years of experience succeeding in a B2B SaaS commercial role (i.e. you know you can sell! And can manage the longer-term success of customer accounts). You will have consistently performed at the top of your teamâ and are well-known/have a demonstrable history of having the happiest and most successful customers.
Youâre entrepreneurial and want to be part of building a business. You want to rise faster or earn more than would be possible in any ânormalâ career and youâre happy to roll up your sleeves and do whateverâs required. FYI, we've signed up to the Future Founder Promise.
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