Mission
Neko Health exists to shift healthcare from treating illness to preventing it, using advanced, non‑invasive technology and clinical expertise to deliver early, actionable health insights.
Role Purpose:
As an Operator at Neko Health, you’ll be the welcoming face of our clinics and a key contributor to our preventive care model. You will guide members through their visit, perform high‑quality clinical assessments, and help maintain an exceptional, seamless member experience. This role blends clinical skill, hospitality, precision, and teamwork and is ideal for individuals energized by patient interaction and excited about innovative health technology.
What You’ll Deliver in the First 6–12 Months:
Create a warm, calm, and professional clinic experience by welcoming, assisting, and guiding members throughout their visit — ensuring every interaction reflects a member‑first mindset. (Member First, Always)
Perform accurate, high‑quality clinical assessments including vital signs, grip strength, eye pressure, ECGs, point‑of‑care tests, and phlebotomy, following established standards and protocols. (Impact Not Performance)
Maintain exam rooms and uphold infection‑control standards to ensure a safe, clean, and efficient clinical environment at all times. (Human After All)
Document assessments accurately and update patient records with precision, supporting continuity of care across the clinical team. (One Team, One Body)
Contribute to continuous improvements by working closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales. (Chase 10X, Not 10%)
Minimum Qualifications:
1+ years of experience in a healthcare or hospitality setting.
Active Basic Life Support (BLS) certification, required.
Strong customer‑service orientation with a compassionate, patient‑first mindset.
High attention to detail and comfort working with new technology.
Preferred:
Certified Medical Assistant (CMA) and/or Phlebotomy certification, preferred.
How We Support You:
Paid Time Off & Holidays
Medical, Dental, Vision, and Life Insurance
401(k) Retirement Plan
Commuter Benefits
Wellness Rewards Program
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
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