Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.
You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?
Note: This is an existing vacancy on the team
What You’ll Be Doing
Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your mixed portfolio of Mid-Market & Enterprise customers
Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings
Map customer organization and develop strategies to increase customer engagement at all levels and identify opportunities including strategic account mapping of your customers in partnership with the CS team
Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Respond to customer requests for subscriptions and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success
Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization
Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage
Build engaging “playbooks,” email templates, and meeting frameworks to help support the growth and success of your accounts
Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk
Develop creative strategies to increase customer engagement, drive growth, create more relationships within each customer account, and produce Loopio advocates
Conduct regular market research to maintain an updated knowledge of consumers' needs and competitors' activities
Generate pipeline through prospecting and outbounding activities, and partner with Growth Business Development Representative for pipeline creation
Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings and collaboration activities for designated account portfolio
Maintain and update account information in Salesforce; close renewals and expansions in a timely manner and keep track of any contract updates and renewals
License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion/upsell
Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities
Distill and present insights to our internal teams, including our Senior Leadership Team, on key learnings from working closely with our Enterprise organizations
Occasional travel to support Loopio events or on-site customer meetings. Estimated travel frequency outside of Canada is infrequent.
What You’ll Bring to the Team
3+ years of experience in a Strategic Account Executive, Account Manager or similar role, preferably in B2B SaaS
Experience growing and maintaining relationships with named accounts, which include Global Banks and Fortune 500, globally distributed organizations
Proven track record of developing sales opportunities and managing complex deal cycles
Experience embedding themselves into key accounts, acting as an extension of the customer’s team to drive meaningful business outcomes that support account expansion
Ability to develop relationships with senior leaders and C-level executives
Excellent ability to build cross-functional relationships and a team player
Exceptionally analytical and a keen ability to derive insights from data and reporting
Highly organized; your calendar reminders have calendar reminders
Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups
Highly strategic; you like to understand the big picture, and new ways to drive forward high-level organizational goals
Experience using a dynamic sales tech stack
Where You’ll Work 📍
We are currently only looking for candidates who reside in the Greater Toronto Area and can access our co-working space in Downtown Toronto for the occasional Team get-together.
Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).
The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why You’ll ♥️ Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Latticefor our 1:1s and performance conversations
You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefitsto support your physical and mental well-bei
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