Loopio is looking for a Security Operations Specialist to join our growing Information Security Team and play a key role in protecting our systems, data, and users. In this role, you’ll help ensure that security monitoring, detection, and response processes are operating effectively as Loopio scales.
This Security Operations Specialist will monitor security alerts, investigate potential threats, and support incident response activities across Loopio’s environment. This role will also work cross-functionally with customer-facing teams to support security-related customer inquiries and contribute to customer trust and buyer enablement.
This is a hands-on role well suited for someone who enjoys technical investigation, clear communication, and connecting security operations to real business outcomes in a collaborative, fast-paced environment.
Note: This is an existing vacancy on the team
What You’ll Be Doing
Monitor and investigate security events across network, platforms, and cloud environments
Support security incident response through investigation, escalation, and follow-up activities
Review authentication activity, access controls, and system configurations to identify potential gaps
Support with maintaining the effectiveness of security operational controls and practices, aligned with SOC 2 and ISO requirements
Maintain and support logging and monitoring controls across infrastructure and cloud services
Participate in BCP/DR testing and related documentation activities
Support the Information Security team with ongoing governance, risk, and compliance (GRC) activities
Collaborate with Engineering and Product to support secure software development practices
Work cross-functionally to support security operations and customer trust initiatives
What You’ll Bring to the Team
Bachelor’s degree in Cybersecurity, Computer Science, IT, or related technical field
3–5 years of experience in security operations, SOC, incident response, or IT operations with a strong security focus
Solid understanding of security monitoring, incident handling, access management, and logging practices in production environments
Experience supporting security controls aligned to frameworks such as SOC 2 and ISO 27001/42001
Hands-on experience working in cloud and modern technology environments, including macOS, AWS, and Linux-based systems
Familiarity with SIEM, SAST, DAST, WAF and cloud security technology
Experience reviewing security events, investigating incidents, and contributing to follow-up activities
Strong organizational and time-management skills, with the ability to manage competing priorities in a fast-paced environment
Clear written and verbal communication skills, with the ability to explain security topics to both technical and non-technical stakeholders and work effectively with cross-functional partners
A proactive, detail-oriented mindset with sound judgment on when to escalate and when to proceed independently, while collaborating across teams
Professional certifications such as
CompTIA Security+,
ISC2 Certified in Cybersecurity (CC), Systems Security Certified Practitioner (SSCP),
GSOC or GIAC Applied Knowledge Certifications
Cloud security certifications from AWS or Azure, or
Comparable hands-on security credentials
Where You’ll Work 📍
We are currently only looking for candidates who reside in the Greater Toronto Area and can access our co-working space in Downtown Toronto for the occasional team get-together.
Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).
The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why You’ll ♥️ Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Latticefor our 1:1s and performance conversations
You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefitsto support your physical and mental well-being, starting day 1️⃣ with Loopio.
We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four activeEmployee Resource Groupsoffer opportunities for employees to learn and connect year-round.
You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.
Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of loopioAbout loopio