Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
We are looking for a Site Leader to run the day-to-day operations of our LiveWell, mail-order pharmacy in Ontario, Canada. The Site Leader will build foundational processes, and drive a slate of important improvement efforts across the facility. Your role will bring operational discipline, support safe/scalable growth, and turn a developing facility into a high-performing, compliant, efficient operation.
This is the first dedicated on-site operations leadership role in the building. You will have broad responsibility for execution, cross-functional coordination, and keeping multiple building-level initiatives moving at once. Think of it as an early-stage operator role: sleeves up, details matter, and momentum is everything.
Own day-to-day operations of the pharmacy, ensuring safety, quality, compliance, throughput, and service levels are consistently met.
Partner closely with pharmacists and pharmacy assistants to optimize workflow, eliminate friction, and build repeatable routines.
Lead the execution of a prioritized remediation plan covering facilities, safety, security, operational efficiency, and transportation.
Work cross-functionally with US-based teams (Compliance, Health & Safety, Industrial Engineering, Security, Transportation, Ops Efficiency, etc.) to implement recommendations and track progress to completion.
Identify quick wins and longer-term upgrades; build a cadence for sustainable improvement.
Serve as the on-site operational leader, supporting a team of pharmacists, technicians, and assistants and guiding daily operations, in line with facility KPIs and throughput goals.
Support onboarding, training, and capability development as the site grows.
In conjunction with the head pharmacist, support adherence to all applicable Canadian pharmacy regulations and internal policies.
Partner with Compliance and Quality to ensure SOPs are followed and updated as needed.
Support planning and execution of facility upgrades, equipment installations, workflow redesigns, and expansion initiatives.
Own coordination with contractors, vendors, and internal project teams on building-related improvements.
Prepare the site for future volume growth, new programs, and operational complexity.
Act as the on-site point person for cross-functional partners across Enablement, Fulfillment, Engineering, Compliance, Finance, and Transportation.
Communicate status, risks, and dependencies clearly and proactively - no surprises.
Drive alignment between site needs and the broader operations strategy.
Establish and maintain key performance indicators (KPIs) for safety, quality, productivity, throughput, culture, and remediation progress.
Implement basic operational rhythms: daily stand-ups, weekly tracking, and post-mortems when needed.
Bring data and facts to decisions; escalate issues early.
5+ years of hands-on operations experience in a regulated, high-throughput, or fulfillment-type environment (pharmacy, healthcare, manufacturing, distribution, or similar).
4-year degree preferred, in a field relevant to the role
Demonstrated ability to manage a facility or department with multiple simultaneous workstreams and competing priorities.
Strong project execution skills - organized, persistent, practical.
Experience driving compliance, health & safety, or quality programs.
Excellent communication and stakeholder-management skills; comfortable working with remote cross-functional teams.
Bias toward action and comfort operating in a developing, ambiguous environment.
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Offsite team retreats
We use artificial intelligence–enabled tools to assist with candidate screening
This posting is for a current vacancy
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
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