Who are Heidi
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems
We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?
The Role
As a Customer Success Manager at Heidi Health, you’ll be the bridge between technology and care - helping hospitals, clinics, and clinicians across Germany adopt and love Heidi.
You’ll manage the full customer journey for both public and private hospital deployments, ensuring seamless implementation, strong clinician engagement, and measurable impact on patient care.
This role is ideal for someone with a medical background (e.g. former doctor, nurse, or allied health professional) who’s excited to drive digital transformation in healthcare.
What you’ll do:
Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
Track and improve metrics along customer journey like time-to-first-value and early activation.
Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
Resolve operational blockers: Collaborate with product, engineering, and support teams to ensure a smooth customer experience.
Feedback insights: Gather and share insights to influence product development and feature prioritisation.
What We’re Looking For
2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
Familiarity with Germany’s healthcare ecosystem (both public and private).
Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
Attitude is more important than experience - if you are hungry, competitive, and motivated, with a knack for problem solving and relationship-building, we want to hear from you.
What do we believe in?
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Why you will flourish with us 🚀?
Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
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Wer ist Heidi
Heidi entwickelt einen KI-Versorgungspartner, der Ärztinnen und Ärzte in jedem Schritt ihrer Arbeit unterstützt, von der Dokumentation bis zur Patientenversorgung.
Unser Ziel ist es, die Kapazität des Gesundheitssystems zu verdoppeln, ohne dabei die Menschlichkeit in der Versorgung zu verlieren. In nur 18 Monaten hat Heidi über 18 Millionen Stunden an medizinisches Personal zurückgegeben und mehr als 73 Millionen Patientenkontakte unterstützt. Heute werden jede Woche über zwei Millionen Patientenkontakte in 116 Ländern und über 110 Sprachen von Heidi begleitet.
Gegründet von Ärztinnen und Ärzten vereint Heidi Mediziner:innen, Ingenieur:innen, Designer:innen, Wissenschaftler:innen, Kreative und Mathematiker:innen – alle mit einem gemeinsamen Ziel: die menschliche Verbindung im Herzen der Medizin zu stärken.
Mit einer Gesamtfinanzierung von fast 100 Millionen US-Dollar expandiert Heidi derzeit in Australien/Neuseeland, den USA, Großbritannien, Kanada und Europa, in Zusammenarbeit mit führenden Gesundheitssystemen.
Wir bewegen uns schnell, wo es zählt, und bleiben dabei in dem verwurzelt, was sich bewährt hat – um die nächste Ära des Gesundheitswesens zu gestalten.
Bereit für die Herausforderung?
Die Rolle
Als Customer Success Manager bei Heidi Health bist du die Brücke zwischen Technologie und Versorgung – du hilfst Krankenhäusern, Kliniken und Ärztinnen/Ärzten in ganz Deutschland, Heidi zu implementieren und zu lieben.
Du begleitest die gesamte Customer Journey – von Implementierung und Schulung bis zur nachhaltigen Nutzung – und stellst sicher, dass Heidi nahtlos eingeführt wird, Ärztinnen und Ärzte begeistert und die Versorgung messbar verbessert.
Diese Rolle ist ideal für jemanden mit medizinischem Hintergrund (z. B. Ärztin/Arzt, Pflegekraft oder Therapeut:in), der oder die Lust hat, die digitale Transformation im Gesundheitswesen aktiv mitzugestalten.
Deine Aufgaben
Kundenerfolg sicherst
Heidihealth.com.au
https://heidihealth.com.au.com