HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.
Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.
As a Solutions Engineer, you are the technical front line in our enterprise sales motion. You partner with Account Executives to run discovery, tell the technical story, deliver credible, tailored demos, answer security/architecture questions, and scope highâsignal POCs. Beyond deal support, youâre helping us tell a compelling GTM story at scale. Youâll own a âdemo libraryâ that turns successful oneâoff demos into reusable assets organized by use case and build bespoke for critical customer calls. You will work with Product and Engineering to understand the latest product advancements and new features, so we can continue to educate prospects on the most innovative ways to leverage our technology.
Youâll work hand-in-hand with Sales, Product, and Engineering to scope solutions, demonstrate capabilities, and act as a trusted advisor to technical stakeholders. This is a highly customer-facing role where youâll combine deep technical fluency with strong communication skills to drive sales forward.
Technical Discovery & Narrative â Translate pain into solution architecture; frame integration patterns and data flows; whiteboard with senior ICs and execs.
Demo & Prototype â Build and deliver tailored demos/sandboxes (lightweight, nonâPOC builds) that showcase value for logistics use cases (e.g., carrier sales, track & trace, appointment scheduling, shipment exceptions).
Security & Architecture â Lead security/IT reviews (authN/Z, data privacy, logging, SOC2/ISO posture), and guide customers through questionnaires and diligence.
POC Scoping â Coâdefine success criteria, timeline, and resourcing with AEs and Deployment Strategists; produce clear Statements of Work/Success Plans.
RFPs & Technical Content â Own the technical sections of RFPs/RFIs; maintain oneâpagers, reference architectures, and FAQ libraries.
Enablement â Run the Demo Factory: standardize environments, scripts, and sample datasets; coach AEs on highâlevel demos.
Feedback Loop â Capture field signals; partner with Product & FDEs to turn bespoke work into reusable components.
Industry Fluency â Build strong working knowledge of brokerage, carrier, shipper ops; speak credibly to impact and ROI.
Travel â Travel is expected approximately 25% to 50% of the time for customer discovery, workshops, demos, and onsite collaboration.
Strong communication skills and executive presence â comfortable presenting to CXOs.
Customer-obsessed with a knack for translating technical details into business impact.
Comfortable building light prototypes: stitching APIs, webhooks, basic data transforms; enough JS/Python/scripting to craft compelling demos.
Solid grasp of cloud & integration basics: REST/gRPC, OAuth/OIDC, eventing/queues, databases, observability, networking fundamentals.
Security literacy: enterprise security reviews, data residency, audit logging, least privilege, vendor risk questionnaires.
Excellent storytelling & whiteboarding skills; can tailor message to VP Ops, CIO, and handsâon engineers.
Strong program sense: can turn discovery into a scoped POC with crisp success metrics and resourcing plan.
Domain curiosity for logistics & supply chain; you donât need to be an expert, but you want to learn fast.
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
Nice to have
Voice/telephony or contactâcenter experience (SIP/SIP proxies, Twilio/Telco), or agentic AI/LLMs in production contexts.
Prior work with enterprise customers in transportation, warehousing, or manufacturing.
Experience collaborating with forwardâdeployed engineers or professional services.
Experience in Field Engineering, Solutions Architecture, Pre-Sales, or Consulting for enterprise software.
Why join us?
Opportunity to work at a high-growth AI startup, backed by top investors.
Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
Ownership & Autonomy - Take full ownership of projects and ship fast.
Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
Comprehensive Benefits - Healthcare, dental, vision coverage.
Work With the Best - Join a world-class team of engineers and builders.
Our Operating Principles
Extreme Ownership
We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting â if something needs fixing, we own it and make it better. This means stepping up, even when itâs not âyour job.â If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We donât wait for someone else to solve it â we lead with accountability and expect the same from those around us.
Craftsmanship
Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for âjust fine.â We sweat the details because details compound. Whether itâs a product feature, an internal doc, or a sales call â we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build â even when nobodyâs watching.
We are âmajosâ
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. âMajoâ is our way of saying: be a good human. Be approachable, helpful, and warm. Weâre building something ambitious, and itâs easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. Weâre running a high-speed marathon â not a sprint with no strategy.
Talent Density and Meritocracy
Hire only people who can raise the average; âexceptional performance is the passing grade.â Ability trumps seniority. We believe the best teams are built on talent density â
Happyrobot.ai
https://happyrobot.ai.com